Ha! 
Funny Song. I've seen the second song and statement and it seems to work to release it via the internet. 
If I got it right, the guy has written a book about his experience... more details on the YouTube page.
And you can also "use him" for your causes LOL
that's amazing!!
a quote from the dedicated website: "vowed to create a YouTube video about the incident that he hoped would garner a million views in one year. Four days after its launching, the first million people had watched “United Breaks Guitars.” United stock went down 10 percent, shedding $180 million in value;
see? it is the mind that beats the system big time!! the most majority of the people don't know their mind can do so much!!
and I would say: "miserable United Airlines! if you paid for the repair, say something like 1000 USD, you wouldn't loose the price of 20000 of the most expensive Taylor guitar (which goes something around 9000 USD).
............and being half italian (half german) I know that unfortunately Italy is the country which 99.5% of the people don't know nor can use moves like the one of this singer! how sad!
Hilarious! 
Hahaha, that was awesome! I'm petrified at the thought of my guitar being smashed in transit.
Not in transit but I had recently a terrible mishap with a Gibson Joe Perry Boneyard Signature I sold to a guy in France, and the delivery company smashed similarly resulting in a neck break... I had to struggle for months to claim the insurance indemnification and finally had it repaired (+500€). The repair turned out great and I swapped the guitar for a killer custom shop telecaster... but it was a nightmare... I could defintely write a song about my experience with the delivery service....
Truly awesome! Thanks for sharing!
From wikipedia you can learn more about the story.
United Airlines have first congratulated the guy for the clip's success. Then they have made a donation to an association about Thelonious Monk.
Finally, they have requested him as a lecturer during Customer Service meetings!
Furthermore:
- Germany has promoted the clip like an example of the Internet effectiveness to fight the powerful Companies;
- NBC has quoted the video as the perfect example of claim;
- Taylor has given the guy two new guitars!
As Michael wrote here above, had it happened in Italy:
- the company would have suited the author for "public image damage", requesting - and getting - the video to be removed and a 6-digit indemnification;
- media would have servilely obscured the news, and we would know absolutely nothing.
Viva l'Italia!
Berlusconi was right, after all: don't come here!
PS: I apologize for the off-topic and the rancorous vent 
Wow! great Video! thanks for shareing!
yes! Don't Come Here! if not damaged maybe directly stolen and already sold! Did You see Anything? Me? No!
http://www.youtube.com/watch?v=7qXXWHfJha4
not funny in the end
to viabcorce and sollazzon: definitely I agree with you 100%! in fact when expecting my kemper to arrive (one year ago) I was praying it would come intact
otherwise I would have to pay for:
1) damage to the mood of the forwarder driver
2) damage to the mood of the highways in Italy
3) damage to the mood of the guys collecting the fee in the italian highways
4) damage to the mood of the telepass
Loved the Clip, Love the thread!
Great Story!
The outcome for the poor Guy is Not Bad, after all 
