When i sent a ticket in asking about the lag/delay when switching rigs on performance mode, this was the response:
"The switching time in your video shows normal behaviour for our unit. There will always be a minimal gap when you switch between two rigs due to the architecture of the profiler.I am sorry that i cannot give you any better answer and i hope you can adjust your performance style to workaround this."
To be honest I'm still confused. I cannot accept that world touring bands such as Muse and Trivium who use the KPA, live with these delays everytime a sound is changed. But a member of KPA watched a video of me changing channels and says its normal. I've assumed i've got some kind of problem/glitch up untill now as i can't understand how ANYONE would be able to put up with this for live use.
I love everything else about the KPA. but if what i've been told is true, and they can't fix this fundamental glaring issue, then my band will be switching to Fractal, who presumably don't suffer any such issues.