[BR] Profiler crash - ProfilerSynthLib

DrFaust · Feb 14th 2014

Hello,
since i didn't find any way of contacting the support with the possibility to attach a photo, here is my bug report.

The bug occured while browsing through different profiles in the rig manager. Suddenly the kemper does not react to input anymore, neither rig manager input nor front buttons. After a while it shows the following error report:

[Blocked Image: http://i57.tinypic.com/9k8o7l.jpg]

DrB · Feb 14th 2014

Be sure to keep 'em under 1000.

kpahuitsing · Feb 15th 2014

Could you please send a backup to support and try to describe the way to reproduce the crash (MIDI pedal connected? USB connected? Browsing filters etc.)
By the way: this probably is a general software bug, *not* a hardware issue with your machine.

aleksanderilievski · Feb 15th 2014

There is some kind of reinstall. Check out wiKPA! Had the same problem 6 months ago...

Sent from my iPhone using Tapatalk

rm12 · Feb 15th 2014

I have the same error. I always get this if a switch with a midi board or midi software in performance mode.
I use the last beta as you.

kpahuitsing · Feb 15th 2014

Guys: reinstalling the firmware won't change this bug behaviour. In order to really help development finding this bug in stead of ghost hunting: please find a way to reproduce the erratic behaviour. Is it always caused by MIDI switching? Does it happen in performance mode only? etc. etc.
This way the developers can check out themselves and hunt it down.

DrFaust · Feb 17th 2014

DrB:
Its is under 1000. Also i wrote it happened during switichung through profiles via the Rig Manager on Pc and not directly on the kemper.

kpahuitsing
As i mentionened, i don't know HOW to contact the support. Any email adress or something? Sadly i can't provide a backup, as i already changes alot of stuff on my kemper.
I know its a software bug, also i'm using the latest beta firmware (of cource, to use the Rig Manager).

I cannot reproduce it safely. The freezing of the kemper (somekind of) happens often randomnly while switching through profiles in Rig Manager (PC software). The kemper then doesn't react anymore to signals from the rig manager on pc.
Looks like the connection via usb breaks up or the usb driver crashes. Until know i only tried it in browser mode. The kemper still reacty to direct input like buttons, or the mode switch. I cannot reproduce the error above.

Ingolf · Feb 17th 2014

Quote from DrFaust

kpahuitsing
As i mentionened, i don't know HOW to contact the support. Any email adress or something?

http://www.kemper-amps.com/pag…plifier___Contact_Us.html

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