please contact support by email unless you found the reason already.
thanks, gs
Where is support? this happened to me today as well. Running 64bit windows 8.1
0 rigs in my profiler and no access to exhange. I can test access to exchange and it says ok.
I did a reinstall of Rig manager from 1.0 to the latest version and now I have access to the exchange but my Profiler isn't there still.
Add me to the list. Windows 7, 64-bit, and not the most recently released version of Rig Manager; I'm using the previous version.
Everything worked fine last night, but now in Rig Manager:
I don't know how to contact support for the Rig Manager, if anyone figures this out please post a follow up here; without the Rig Manager the utility of the Profiler is severely handicapped!
My Rig Manager has stopped working as well - I hope it's just because the Kemper Site is temporarily down.
I am also on Windows 7, 64 Bit.
same here, win 7 32bit
apologies for the inconvenience caused, everybody. we are having issues with our website, that's why it is under maintenance. due to a side effect, rig manager closes shortly after you launched it. here's workaround: disconnect from the internet and Rig Manager will start working again. i know, i's not ideal but things should be back to normal pretty soon.
thanks, gs
Same problem here, but G Strings solution worked! Disconnect from the internet.
apologies for the inconvenience caused, everybody. we are having issues with our website, that's why it is under maintenance. due to a side effect, rig manager closes shortly after you launched it. here's workaround: disconnect from the internet and Rig Manager will start working again. i know, i's not ideal but things should be back to normal pretty soon.
thanks, gs
Worked for me too, thanks.
Just for the heck of it I clicked on a random rig in the Rig Exchange after I disconnected from the internet and like the rigs in my various other folders, it worked!
Looks like the issue is resolved. I'm connected to the web and my Rig Manager is fully functional.
Web site issues shouldn't lead to unablitity to use rig manager.
I thought the same. My assumption was that Rig Manager was web-reliant only if you wanted Rig Exchange; I figured it was totally independent of the web otherwise. Would be interesting to know how all this works.
Web site issues shouldn't lead to unablitity to use rig manager.
It is really annoying to do not have access to our library when the rig exchange is broken
we will fix this issue with an upcoming release. ten month ago, there was no rig manager. the rig manager team takes your comment as a compliment 
gs
They have to !! 
Just switch back the the "usb key" is just horrible ! So, good job to the team (BTW ... letting some bugs in RM to break it time to time is a good way to make people realize how the RM is important !!)
Just another remark, when the RE is down, it is also impossible to add rigs in RM (the adding task loops without ending)
no new rigs...5373 rigs on RE, but nothing new for almost a week...
Is it just me?
My rig Manager won't work even when I disconnect from the net
This worked for me ;
' please delete a hidden file called ".RigExchange.db" which is located within
the folder, you've sent us. Once done, Rig Manager should launch successfully
again and start to re-build the file.'
This worked for me ;
' please delete a hidden file called ".RigExchange.db" which is located within
the folder, you've sent us. Once done, Rig Manager should launch successfully
again and start to re-build the file.'
this won't help in the case discussed in there.
gs
