Some people have certain requirements, whether related to price, features or what have you. Saying some users need an editor is absolutely true, however that's not the same as saying the company is obligated to provide one, which they aren't. Wanting is different than needing as it implies a lack of necessity though needing automatically implies wanting.
Insufferable, truly! Semantics so convoluted it's just downright unbearable, I'm done with this man