Does Kemper answer to the email contacts?

Probably in the hurry of ordering my KPA remote I ordered on the website WITHOUT registering, on Jan 14th, as i received the email notification for earlybird program opening.
Looking at other threads, I understand that not registering could have left me out of the earlybird program.
With this in mind I repeatedly tried to contact Kemper via its contact form on the website, giving my Paypal account email, Paypal transaction ID and Kemper ticket number received on payment confirmation, asking if it was possible to estimate a shipping date...

Well, no answer at all but the automated confirmation email "We have received your email and will get back to you as soon as possible"
I just tried for the third time, but.. is this acceptable?
Fortunately there is this forum where I see that things keep moving, so I stil hope that sooner or later I'll get some news, but the fact now is that I have a payment receipt and absolutely no life sign from the vendor... not quite in my comfort zone at the moment...
(sorry for the outburst)
Enrico

I had another (solved) issue about firmware upgrade, and all the email were sent/received with no problem.
All the automated responses were also received, so I suppose there's nothing wrong with email filters from kempermusic.com and kemper-amps.com domains...
Order was made on Jan 14th, asked for news on feb 10th, then got a (automatic) notice that shipping started on feb 18th.
Meanwhile I discovered my possible missing registration issue, and asked for confirmation on feb 27th... no answers but the automatic reply. Retried today. Third try...
I'm still positive about that, and I don't want to look like a whiner.. but you have to admit that's a strange behaviour...
Well... let's wait and see what will happen...

Well, happy ending!
My remote is on his way to my house.
Probably some of my past messages were lost, but their quick reaction confims Kemper as a top company that cares ... big up Kemper team!
(and thanks for setting up this forum!)

Enrico

ehm... it was them not replying... not my spam filter.
(I got all the auto replies and email from staff for other issues...)
Whatever happened, after my last try, they replied and reacted promptly, so problem fixed!
Can't wait to put my feet on the remote...

I don't know if it was my last website contact or my forum rant, but whatever... today I'm a super happy owner of a Kemper Remote!
Going to upgrade the firmware, hoping to find some time these holydays to start looping
Thank you Kemper team!