Ok 2.7 to 3.02 firmware upgrades fixed the issue REMOTE WORKING. Faith in humanity restored.
RESOLVED!!! My brand new Remote doesn't work... (But the support team is THE GREATEST!!!!)
- Pick909
- Thread is marked as Resolved.
-
-
Beleive it or not but I just tried my new replacement remote and I get exactly the same bullshit I get with the first one.....
Tried again the downgrade trick (downgrade 2.7 then upgrade 3.0.2) and it works sometimes (50%) but doesn't as well (50%).............. Now I think that I'm exhausted....................................................
-
Beleive it or not but I just tried my new replacement remote and I get exactly the same bullshit I get with the first one.....
Tried again the downgrade trick (downgrade 2.7 then upgrade 3.0.2) and it works sometimes (50%) but doesn't as well (50%).............. Now I think that I'm exhausted....................................................
Wow i really feel truly sorry for you.
-
Ok 2.7 to 3.02 firmware upgrades fixed the issue REMOTE WORKING. Faith in humanity restored.
Remote will not work with 2.7 - you need 3.x.
gs -
Beleive it or not but I just tried my new replacement remote and I get exactly the same bullshit I get with the first one..... Tried again the downgrade trick (downgrade 2.7 then upgrade 3.0.2) and it works sometimes (50%) but doesn't as well (50%).............. Now I think that I'm exhausted....................................................
sorry for that! are you already in touch with support about that?
gs -
sorry for that! are you already in touch with support about that?
gsI sent them a message using the same ticket I used for the previous issue (Ticket ##KA00096742). Should I open a new ticket?
Is it possible that the problem come from the KPA itself?... My KPA works very well other than that...
-
I sent them a message using the same ticket I used for the previous issue (Ticket ##KA00096742). Should I open a new ticket?
Is it possible that the problem come from the KPA itself?... My KPA works very well other than that...
that ticket will be in the right cue, i can't do much for you right now but i wanted to let you know.
gs -
I still have the two remotes (original one and replacement one) at home experiencing the same issues. I'm in discussion with the support team to find a solution and, while the problem seems to be complicated, I have to say that they are a very pro-active and responsive team which is much appreciated!
PS: I have a serie of concert from june 17 and I thank I could finaly use my remote live but I'm afraid this will not be possible... There are much worse in life!
-
Still no news... What a journey!
... Ok, Ok, I'll be patient again... -
I understand your disappointment there. It is a drag when you can't break it out for gigs you're looking forward to and dialing in sounds. In my experience the Kemper team are highly communicative about issues/questions/concerns so I'm sure they will sort you out. I'm interested to know how it turns out though!
Best of luck, and I hope they figure it out before your gigs start in 2 weeks time!
-
Pick - you have mail.
-
Pick - you have mail.
Wow!!!!! Matt and the support team are the GREATEST!!! I will not have to part from my profiler even one second because they will replace it!!!
They will not repair it, they will replace it!!! You will NEVER find an enterprise which treat their customers with better care, N.E.V.E.R!!!!!!I'm really impress now!!!!!!!
(well, I was already impress by the Profiler but now I can confirm that the support is on par with the product)
-
Awesome!
-
Pick, that is truly great news
-
My new Profiler is on its way and should arrive at the end of the week!
I will let you know if everything works properly between the remote and the new Profiler. As I have two remotes here at the moment (I will return one in the same time as the old profiler a little later) I just can't miss the test!
I repeat, the Kemper Support team is THE BEST!!!
-
I received the new Profiler and now everything works flawlessly!!! Thanks to the support team!!!!
-
They are, indeed, awesome!
-
I received the new Profiler and now everything works flawlessly!!! Thanks to the support team!!!!
Great to hear some happy ending!
