RM suddenly stopped working on OSX...

  • Hi,


    I was using my KPA yesterday and were browsing thought the Rig Exchange using RM when I noticed that the latest rigs display were a couple of weeks old.
    So I shutdown RM and tried to restart it again to force it to refresh the Rig Exchange contents... like You do...


    But now the main windows just barely flash onto the screen before the app closes down.


    No crash or any other messages in the console and the only thing I can find is that the two files, RigExchangePriv.xml & RigExchange.xml in the RigManager folder, updates their modification dates and now contains the following:


    HTML
    1. <html><body><table align="center" style="width: 100%; height: 100%;"><tr><td align="center">Database is overloaded at the moment<br /><img src="/images/scheduled-maintenance.jpg" alt="scheduled mainenance" /></td></tr></table></body></html>


    This started Yesterday, so I thought that maybe it was a temporary problem, but trying several times today gives the same result... :(


    In running RM 1.5.20 & OSX 10.11.1.


    Any ideas to get it up and running again?

  • Hmm... that didn't work for me unfortunately...


    After starting up for the first time and entering my RE credentials the RM crashes hard, getting a stack dump this time!
    And after that, it just shuts down silently every time...


    Process: Rig Manager [1047]
    Path: /Applications/Rig Manager.app/Contents/MacOS/Rig Manager
    Identifier: com.kempermusic.rigmanager
    Version: 1.5.20 (11537)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: Rig Manager [1047]
    User ID: 501


    Date/Time: 2015-10-24 14:59:31.012 +0200
    OS Version: Mac OS X 10.11.1 (15B42)
    Report Version: 11
    Anonymous UUID: 27A0609C-122C-A607-8C26-5EDAA595F994


    Time Awake Since Boot: 8200 seconds


    System Integrity Protection: enabled


    Crashed Thread: 0 Dispatch queue: com.apple.main-thread


    Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
    Exception Note: EXC_CORPSE_NOTIFY


    VM Regions Near 0:
    -->
    __TEXT 000000010b41b000-000000010b60a000 [ 1980K] r-x/rwx SM=COW /Applications/Rig Manager.app/Contents/MacOS/Rig Manager


    Application Specific Information:
    Performing @selector(apply2Settings:) from sender NSButton 0x7fc973f13ec0


    Global Trace Buffer (reverse chronological seconds):
    8.639895 CFNetwork 0x00007fff848e8163 TCP Conn 0x7fc976e9aef0 SSL Handshake DONE
    8.663826 CFNetwork 0x00007fff848e803f TCP Conn 0x7fc976e9aef0 starting SSL negotiation
    8.664010 CFNetwork 0x00007fff848e6a0f TCP Conn 0x7fc976e9aef0 complete. fd: 19, err: 0
    8.664208 CFNetwork 0x00007fff849751ad TCP Conn 0x7fc976e9aef0 event 1. err: 0
    16.205559 CFNetwork 0x00007fff848e8163 TCP Conn 0x7fc978b1f690 SSL Handshake DONE
    16.229272 CFNetwork 0x00007fff848e803f TCP Conn 0x7fc978b1f690 starting SSL negotiation
    16.229404 CFNetwork 0x00007fff848e6a0f TCP Conn 0x7fc978b1f690 complete. fd: 19, err: 0
    16.229577 CFNetwork 0x00007fff849751ad TCP Conn 0x7fc978b1f690 event 1. err: 0
    16.254966 CFNetwork 0x00007fff848e5cdf TCP Conn 0x7fc978b1f690 started
    16.383540 CFNetwork 0x00007fff848e8163 TCP Conn 0x7fc976ab4ae0 SSL Handshake DONE
    16.505843 CFNetwork 0x00007fff848e803f TCP Conn 0x7fc976ab4ae0 starting SSL negotiation
    16.506184 CFNetwork 0x00007fff848e6a0f TCP Conn 0x7fc976ab4ae0 complete. fd: 19, err: 0
    16.506331 CFNetwork 0x00007fff849751ad TCP Conn 0x7fc976ab4ae0 event 1. err: 0


    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0 com.kempermusic.rigmanager 0x000000010b440854 -[PerformanceInspectorController updateTooltips] + 52
    1 com.kempermusic.rigmanager 0x000000010b49e82b Access::OSXApp::PrefsChanged() + 57
    2 com.kempermusic.rigmanager 0x000000010b42c07c -[PTTPreferenceWindowWindowController savePrefs] + 686
    3 com.kempermusic.rigmanager 0x000000010b42b3e7 -[PTTPreferenceWindowWindowController apply2Settings:] + 76
    4 libsystem_trace.dylib 0x00007fff8610c082 _os_activity_initiate + 75
    5 com.apple.AppKit 0x00007fff8366f811 -[NSApplication sendAction:to:from:] + 460
    6 com.apple.AppKit 0x00007fff83681a0e -[NSControl sendAction:to:] + 86
    7 com.apple.AppKit 0x00007fff83681938 __26-[NSCell _sendActionFrom:]_block_invoke + 131
    8 libsystem_trace.dylib 0x00007fff8610c082 _os_activity_initiate + 75
    9 com.apple.AppKit 0x00007fff83681895 -[NSCell _sendActionFrom:] + 144
    10 libsystem_trace.dylib 0x00007fff8610c082 _os_activity_initiate + 75
    11 com.apple.AppKit 0x00007fff8367feba -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 2693
    12 com.apple.AppKit 0x00007fff836c8b78 -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 744
    13 com.apple.AppKit 0x00007fff8367e5e4 -[NSControl mouseDown:] + 669
    14 com.apple.AppKit 0x00007fff83bcc42d -[NSWindow _handleMouseDownEvent:isDelayedEvent:] + 6322
    15 com.apple.AppKit 0x00007fff83bcd411 -[NSWindow _reallySendEvent:isDelayedEvent:] + 212
    16 com.apple.AppKit 0x00007fff83612b8d -[NSWindow sendEvent:] + 517
    17 com.apple.AppKit 0x00007fff83592b27 -[NSApplication sendEvent:] + 2540
    18 com.apple.AppKit 0x00007fff833f9d9a -[NSApplication run] + 796
    19 com.apple.AppKit 0x00007fff833c2fbe NSApplicationMain + 1176
    20 com.kempermusic.rigmanager 0x000000010b41d157 main + 11
    21 com.kempermusic.rigmanager 0x000000010b41d144 start + 52

  • I guess that the stack trace actually refers to another issue that the one that silently shuts down the app and update the XML files?
    To me it looks like something GUI related rather than some network problem that might be the initial problem.


    Is there something more I could try?


    I feel a bit stuck without the RM... shows how important it has become for the full KPA experience!

  • I guess that the stack trace actually refers to another issue that the one that silently shuts down the app and update the XML files?
    To me it looks like something GUI related rather than some network problem that might be the initial problem.


    Is there something more I could try?


    I feel a bit stuck without the RM... shows how important it has become for the full KPA experience!


    Yea - the display went strange on me tonight and app crashed. Did appear to be working OK for a while, but I don't normally use it with my Mac Pro - mine is normally run on my home PC version and the Mac only used occasionally around at a friends when looking for new sounds.