I didn´t find the right spot to post my topic so I decided to do it here.
I am deeply disappointed about the Company.
I played the Kemper in a big Music Store and fell in love with this piece of gear. I am a student and like every other student I have a very tight budget. So I decided to call the Customer Support to asked for possible ways for a discount. The guy on the phone was very kind and told me that I should write an email with my vita to ask for an endorsement deal. I am a music producer and musician with some reference in the music industrie so I thought I will give it a try.
The first email I wrote was on 8th, September 2015. I was hoping to get an answer but after 3 weeks passed I called the Support Line again. The guy on the phone told me that I should try again because the person who is responsible for this is busy as f***. So I wrote the 2nd mail on 1st, October 2015. I didn´t get any answer except the automated confirmation for receiving my email. After 1 Month I finaly tried a 3rd time and wrote on 2nd, Novermber 2015. I gave up the hope in getting any response so I decided to ask a friend who has a very good connection to a music store to ask for a discount. He offered a price for the Kemper Power Head and the Remote I was comfortable with so I ordered the Kemper + Remote on 3rd, December 2015. The estimated waiting time for the bundle was 4 - 5 weeks.
In the first week of January 2016 I asked the music store owner if he has any news on my order because I already payed in mid December. He told me that Kemper said that it will arrive the 2nd week of January. Nothing happened. So I called the Customer Support again and told him the whole disappointing story. He was a little bit surprised when I told him that I ordered at the beginning of December and didn´t get it yet. Furthermore he told me that it was in stock until mid December and that I must be a little bit unlucky.
To the question why the person who is responsible for answering the endorsement deal requests didn´r reply, he assured me that it is very unusual that I didn´t even get a "copy paste reply" like "Thank you for your interest but we currently have no more budget left for endorsement" or something like this.
He finally offered me to leave my email adress so that he can personally take care about this disappointing case and that I should get a message soon. Nothing happend TO THIS DAY. My Kemper and Remote didn´t arrive once again ( this time mid January) and I asked the owner of the store again to resolve this problem. Now Kemper told him that they will deliver end of January. That must be this week and I am sure it will not arrive! Maybe you can understand that I am pissed and deeply disappointed about this company even though they build one of the best products on the market.
I am now waiting 5 months for a reply on my emails and 2 months for my actual order of the Kemper+Remote. I am aware of possible supply bottleneck but then you should make it transparent. I am on the verge of canceling my order but that would make me even more angry and sad.
Hopefully someone reads this and that no one else has to experience such disappointment...