I contacted Help on Thursday and haven't gotten a response yet, so I'll ask here.
I wasn't able to register for an account on the Kemper store, the only place you can buy a remote. It said that if you had an old account, you'd need a new one in the USA, since it now sells and ships from Colorado. Fine, my old account was set up a year ago when I thought I'd be able to buy a remote, but couldn't. I tried two email addresses. I tried sending "reset my password" just in case my email address from old account caused the issue. I tried two web browsers, I checked my internet cookies were on. I double checked my matching pass codes. I tried a simple passcode. Later I tried a complex passcode involving Upper Lower case and even numbers. I checked "send me advertisements or whatever" I waited for a response to the issue and made sure it didn't go to my spam folder. So I'm asking here. All I want to do is register for an account so that I can give this company $600 for a remote.