Sound gone harsh and digi ?

Angello120 · Mar 8th 2016

My Kpa has suddenly lost its natural' sound and feel and gone harsh sounding(to me) I ran it into a house system last week as well as my tech power monitor both running from left main out, sound was
not good, no o/d sounds just louder cleans and no sustain rather clipped , I set the main outs at -17db
now playing at home it's the same, just not right. I must admit to being un-techie to a degree but it's universal across all my profiles not just the modified ones. You know when it's not right from the feel from the guitar and it's a worry . Any insight welcome.

Michael_dk · Mar 8th 2016

Try to shut off the KPA, then press and hold the "rig" button, and turn the power knob to "browse". Keep the rig button pressed in until you see something like "checking rigs" in the display (might take a while). See if it improves the sound.

DonPetersen · Mar 8th 2016

Please make sure that CABINET isn't disabled and locked and record a short example for us to hear.
Thank you

Fireloogie · Mar 8th 2016

@Angello120 Please keep us informed, as some have experienced this. Thx

Raoul23 · Mar 8th 2016

Quote from DonPetersen

Please make sure that CABINET isn't disabled and locked and record a short example for us to hear.
Thank you

This ^^^

Angello120 · Mar 8th 2016

Well after a day switched off it fired up and sound back to normal , with the exception that for about 20 mins the volume faded to half on its own then came back louder a few times, this has happened before a few times when the master vol knob became ineffective , it took a few re-boots to correct it, been through every connection and set-up protocol but nothing wrong that shows
up so just got to hope it holds up on next gig.All tests done without remote connected. Will post any developments.

Ingolf · Mar 8th 2016

Did you open a support ticket?

Angello120 · Mar 9th 2016

Not yet I like to sort things if possible so I know how and what causes them, but if the vol. thing gets more regular then maybe a return to base is needed. Still hoping for the foot pedal version to
appear though, fractal have jumped in to combat the helix so why not kemper, there is lots of space in the remote to fit an o/s system and its the perfect size .

Michael_dk · Mar 9th 2016

I second Inglof: please open a support ticket. See my signature for a link. Take a backup of your kemper so you can send it to them if they ask. This will also help any other users who might experience the problem.

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