Kemper reset itself

ea247212397e4e0168f723f655bc50ceb97ac31c · May 19th 2016

Hi guys. Was playing today when i noticed the screen was asking for date / time / name etc - wouldn't have known if I hadn't looked over so don't know if it booted like this or if it restarted.

It forgot my pedal assignments but remembered my input settings (clean & distortion sens) and my sounds - should I be concerned or is there maybe a reason it would do this?

Thanks, Phil

Michael_dk · May 19th 2016

I think you should open a support request - it might be a bug.

Link is in my signature.

ea247212397e4e0168f723f655bc50ceb97ac31c · May 19th 2016

Thanks, done

EdRaket · May 27th 2016

It happened exactly the same to me last week. When doing so, all the settings in the SYSTEM menu go back to default. So use a backup or write down your settings to get back to your start situation. All other settings didn't change. I have no clue why the system restore happened. The only thing that I am not sure about is if perhaps the power was shut down while the Kemper was in the shutdown phase itself?

viabcroce · Jun 2nd 2016

No, this shouldn't create issues. Maybe the battery is dying?

G String · Jun 2nd 2016

ea247212397e4e0168f723f655bc50ceb97ac31c: the battery in your Profiler is not responsible to hold all "sounds" (I guess you mean Rigs) in memory. so even if the battery would be dead, the Rigs would be still there. you should work with support on the issue you're facing.

viabcroce · Jun 2nd 2016

Yep, he wrote that his "sounds" are still there. I was thinking of the battery because the device lost date and time...

ea247212397e4e0168f723f655bc50ceb97ac31c · Jun 27th 2016

I did ask support about this but was told that what happened to me was impossible and that there was therefore no point in speculating.

Fortunately it didn't reoccur.

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