I am so impressed with their customer support I had to post this..
Bought a demo Kemper rack and remote from Sweetwater. They gave me a good deal on it. Told me it was opened once, shown to a
customer and put back in the box. So it arrived today.. unfortunately it was definitely used more then once, ground lift button broken off, scuffs, etc.
So I call them up... in 5 mins they agreed to ship a brand new unit as a replacement. No Hassles, No extra cost. They will cross ship it as well,
and they're throwing in extra candy:) I gotta say their customer support is top notch in my book. If you are looking for a Kemper I gotta recommend them.