Overloading and digital distortion - is my input clipping or malfunctioning?

despised_eric · Sep 2nd 2016

Hi Kemper gurus,

I was rehearsing with my band tonight and suddenly my Kemper started to make weird noises, as if I was unplugging my guitar and leaving the cable on ground at super high gain. Then it went back to normal and then it started to make it again and felt my signal degrading a lot. Then I came back home, powered the kemper, worked fine for a few minutes and started to sound bad again. I attached an audio clip. This is a rig that was 100% super clean (fender blues jr. profiled) and now it sounds super distorted, like digitally. At the end of the clip , I try to switch the input source to alternate input and it makes extreme sounds.

Doesn't matter on which rig I am, it's always there, like the input is constantly overloading and saturated.

I updated to the last firmware (OS 4.0.6.12337) to see if it would solve the problem but didn't fix anything.

Can anyone help or have experienced a similar issue?

Thanks,

Eric

Monkey_Man · Sep 2nd 2016

Welcome, Eric.

That sounds absolutely horrendous. I'm inclined to suggest you open a support ticket because the fact that you say everything works fine and then goes mad like that tells me that your input / output settings can't be too far off the mark, meaning that there's something else going on.

Sorry you couldn't introduce yourself under happier circumstances, mate.

despised_eric · Sep 2nd 2016

Thanks for the quick reply.

How do I open a ticket? I bought my kemper last March so it is surely still under warrantee, right?

Monkey_Man · Sep 2nd 2016

Oh yeah, you've still got two and a half years left on it, and even if you didn't, you'd still be able to open a ticket.

Fill this out, Eric:

Kemper Amps | Contact

mDan · Sep 2nd 2016

It surely is.... check the support page on the Kemper website:

https://www.kemper-amps.com/contact

Edit: Damn... beaten by a monkey...

despised_eric · Sep 2nd 2016

Ok, will do. Thank you.

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