Volume differences between Main XLR Left & Right

collintowne · Nov 19th 2016

Hi guys,

I'm using OS 5.0 and have noticed that when I have my 2 DXR-10s connect the Main Outputs L & R, that the right side is quieter than the left.

I have two Kempers and my other one is running OS 3.3 and when I connect my DXRs to that one, the balance in volume is identical (as you would expect).

Is there a balance adjustment for L & R ?

It does not make a difference whether Main Outputs are set to Stereo or Mono. Same result.

I've checked XLR cables as well. They are working fine. As mentioned, they work great on the Kemper running 3.3, but the issue appears in the one running 5.0

Also works fine with headphones.

And suggestions? Thank you!

SpinnerDeluxe · Nov 19th 2016

Quote from collintowne

Is there a balance adjustment for L & R ?

RIG and then the page with PANORAMA:

collintowne · Nov 19th 2016

Quote from SpinnerDeluxe

RIG and then the page with PANORAMA:

Yes. Checked that. It's dead center <0.0>

SpinnerDeluxe · Nov 20th 2016

Not good.

Try search in that forum. Somebody else had that problem. I just cant remember the solution...

Morty · Nov 20th 2016

I also run 5.0 I just tested on my practice PA difference in setups mono/stereo pan, and so on.. did not notice any difference in output right/left have you checked your speekers? mixer can also have a faulty out. try switch cables.. and cables are funny sometimes too!!
In our band the bass drum lost its punch gradually.. switched the cable and it was fine..

collintowne · Nov 22nd 2016

I did try switching cables. I switched Left and Right, and the problem persisted regardless of cables.

FYI, I wrote Kemper support and they said it requires repair. They responded very quickly and I have shipping label already and am shipping back to USA location today. So far, so good.

Just wanted to share that my customer support experience has been excellent so far.

And, I am blessed to be able to have 2 Kempers, so I can continue to play/practice while the other gets repaired!

Sharry · Nov 22nd 2016

Quote from collintowne

I did try switching cables. I switched Left and Right, and the problem persisted regardless of cables.

Did you als change the cable only at one side, That means that now the other side will be louder?

MuddySludge · Nov 30th 2016

I'm having the same problem. If you turn the rig Panorama to approximately to 3.0 to the right it evens out.
Time to contact the Mother-ship.

MuddySludge · Dec 1st 2016

If you have access to any type of recording device with meters, that might allow you to see what your output balance truly is.
Kill any reverb or delay first so the trails don't fool you.Try that for sure. Be Safe

ckemper · Dec 2nd 2016

There is the easy test:

Swap the XLR cables on the Profiler.
If the balance changes, then the cause is the Profiler.
If the level balance stays in the same direction, then the problem is the gear fed by the Profiler.

utha · Nov 9th 2019

I am having the same issue

Burkhard · Nov 14th 2019

Quote from utha

I am having the same issue

Please contact support.

dieselfire · Jan 20th 2020

Hey guys !

I just shipped my profiler back to Germany for the same reason. Any idea on the price to fix it ?

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