I thought perhaps I would receive some help if posting this on here. A few weeks back I had reported My network jack on the back of the kemper is broken and started a support ticket. It would seem likely this is not covered on my unit due to a few factors after discussing with kemper. I asked for an estimate for the repair (assuming it would not be covered) but would likely wait a few weeks until I have some down time for the repair. I never received an email back with an estimate but not being ready to to send it in didnt concern myself. Ive since taken some down time musically and responded back to the email stating Im ready to get my kemper fixed but never received an estimate. I have not received a response yet after two days. NOT like the Kemper Ive known in the past. I tried to phone the number listed in the email for Kemper Americas but this goes to a message, which I left and hopefully will get a returned phone call. I need my Kemper fixed. Ive already disassembled the kemper and Im ready to solder a new network Jack on the board which Im quite capable of yet Im not certain of the specs and type of jack in the kemper. It appears to be an uncommon type. perhaps someone more knowledgeable can point me in the right direction or show me where I can purchase a comaptible jack ? Here is a pic.. https://goo.gl/photos/B7wKvBiEqCzPYaDc6 As you can see in the image there are 9 connections which are staggered, 5 in the back row and 4 in front, in addition to the LEDs . If I were able to find this arrangement, it would have been repaired a;ready..
| Inbox | x |
| Kemper Repairs | May 8[Blocked Image: https://mail.google.com/mail/u/0/images/cleardot.gif] |
| Hi Tony- I understand you need some repair done on your unit. I can assist yo... |
| Tony Vanover | [Blocked Image: https://mail.google.com/mail/u/0/images/cleardot.gif]May 8[Blocked Image: https://mail.google.com/mail/u/0/images/cleardot.gif] |
| Yes, the network jack on the back needs to be replaced. Cables won't stay in.... |
| Kemper Repairs | May 10[Blocked Image: https://mail.google.com/mail/u/0/images/cleardot.gif] |
| Hi tony- I could put a rush request in- but you are most likely looking at 5-... |
| Tony Vanover | May 10[Blocked Image: https://mail.google.com/mail/u/0/images/cleardot.gif] |
| I see, thank you. I will likely wait a few weeks until I have some down time ... |
| Kemper Repairs | May 10[Blocked Image: https://mail.google.com/mail/u/0/images/cleardot.gif] |
| No problem. |
[Blocked Image: https://mail.google.com/mail/u/0/images/cleardot.gif][Blocked Image: https://mail.google.com/mail/u/0/images/cleardot.gif]
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May 23 (2 days ago)[Blocked Image: https://mail.google.com/mail/u/0/images/cleardot.gif] |
| to Kemper [Blocked Image: https://mail.google.com/mail/u/0/images/cleardot.gif] |
ready to get my kemper repaired but I didnt hear back from you what the cost would be to replace the network Jack if its not covered ?