My Kemper has a problem !! How to connect with PC??

  • Make sure, both revisions of Rig Manager and Profiler operating system are compatible. Our current Profiler OS 5.4.1 requires Rig Manager 2.1 revision.


    Check in the Device Manager of your PC, if the Profiler is even recognized. "Kemper Profiler" should appear under Audio-, Video- and Game-Controller.

  • My Kemper can't synchronize with Rig Manager. Are there some solutions? =O


    Can you provide more specifics. What have you tried, how are you connected, what Rig Manager software version are you using, what type of PC and operating system are you using, etc. Perhaps most importantly, have you read the Rig Manager user manual? This is available under the HELP menu of the Rig Manager software.


    Rig Manager main menu-->Help-->User Manuals-->Rig Manager Manual


    This will open the manual in as a PDF document (you will obviously need a PDF reader installed on your PC).


    Cheers,
    John

  • i am on windows 7starter 32 bits


    kemper os 5.4.1 and rig manager 2.1.26.13232


    driver apears at device manager and when i plug the usb cable i can hear the sound of the hardware being recognized


    when i try to test my connection or whenever i turn rig manager on i get a message like:


    cannot connect to rig exchange server


    i already changed my password and tried and connected through web without problems, it is only for sync rig with kemper that happen this:


    connecting with rig exchange server failed, please check your online status


    i am online, firewall is disabled, no success at all...


    any help will be kindly appreciated


    thanks
    Claudio

    Edited once, last by szykman ().

  • Hi Claudio, here's a few ideas...


    Try a different USB cable or a different USB port? Is your version of windows up-to-date?


    Any ? marks in your drop down USB controllers tree in device manager? Reboot your PC maybe but I'm sure you probably have.


    Perhaps uninstall - reinstall rig-manager Or backup/reinstall of your KPA?

  • Hello


    thanks for you kind help


    i don't think it is something with the driver


    i installed and reinstalled, updated both windows and kemper


    no matter what i do, the rig manager says (cannot connect to kemper update website, cannot connect to rig exchange)


    i do not know why i need to be online to sync with kemper, seems that if i cannot test my connection then i cannot see my profiler?


    anyway, the driver shows ok at device manager and under printer and devices


    i already turned windows update on


    reinstalled the driver with:


    pnputil -i -a *.inf


    tried to rebuild my


    c:\windows\system32\drivers\etc\hosts


    disabled all firewalls and protection plugins, gave EVERYONE full control of hosts file, either then if you open rig manager it issues an error that cannot READ HOSTS FILE (sure it is full readable by my user, all users, administrators, etc...) searched and attempt to recreate this file many ways and the error still remains


    exchanged cables, ports


    i will try under safemode

    Edited once, last by szykman ().

  • i do not know why i need to be online to sync with kemper, seems that if i cannot test my connection then i cannot see my profiler?

    Rig Manager doesn't need to be online in order to sync with Profiler. And testing the internet connection to our server is irrelevant for that as well.

    Get in touch with Profiler online support team here

  • Rig Manager doesn't need to be online in order to sync with Profiler.

    So i think in this case that the problem must be with the driver anyway


    if i issue a "driverquery" command over CMD should i see profiler or kemper profiler driver there over the list?
    mine did not shows there, also says that no files are needed at device manager, i think that is the problem maybe...


    i will keep trying, when and if i manage to solve that i will post here...
    thank you

  • After a few days, many, many hours of processing i fixed the /etc/hosts


    rig manager is downloading data from rig exchange and updates too


    but the kemper profiler driver is not loading correctly


    it is installed and recognized but when i try to start kemper service


    sc start kemper


    net start kemper


    i got a ERROR 5 - access denied


    if i issue that commands with Administrator Privilegies i got


    ERROR 6 - undefinied handler


    my windows update crashes with this


    KB2685811


    windows6.1-kb2685811-x86_4db620a8b8e85bab4822626530d01fd923c28786.msu


    this windows 7 starter 32 bits package is installing but requires an reboot to finish and then it failed to register the service and reboot rolling over the settings


    i diged the CBS.log and i will give up momentanly and try again later


    it is something regarding my windows but it is frustrating so many hours and erros corrected and no progress with drivers


    BTW i found this http://www.tweaking.com and they tool is an OUTSTANDING tool for fixing windows errors! highly recommended.

  • There shouldn't ever be the need to use the Windows Service Controller to start or stop the driver. In your first post, you wrote the driver showed okay in the Device Manager, later you wrote it didn't. It should appear as "Kemper Profiler" in the "Sound, video and game controllers" section as a loudspeaker symbol without an exclamation mark.
    If that is not the case, try reinstalling the driver using the Device Manager by pointing it to "C:\Program Files\Kemper Amps\Driver, where the driver files have been installed. If that does not help, please contact support and send the files "C:\Windows\inf\setupapi.dev.log and "My Documents\Kemper Amps\RigManager\DebugLog.txt".
    BTW, Connection to Rig Exchange has nothing to do with the Profiler connection at all.

  • try reinstalling

    I once deleted the driver and the programm itself due a similar problem. After reinstalling it worked.
    I did not take care for a reason after success.


    But as previous postings have already mentioned, you can only get real help with support.

  • There shouldn't ever be the need to use the Windows Service Controller to start or stop the driver. In your first post, you wrote the driver showed okay in the Device Manager, later you wrote it didn't. It should appear as "Kemper Profiler" in the "Sound, video and game controllers" section as a loudspeaker symbol without an exclamation mark.
    If that is not the case, try reinstalling the driver using the Device Manager by pointing it to "C:\Program Files\Kemper Amps\Driver, where the driver files have been installed. If that does not help, please contact support and send the files "C:\Windows\inf\setupapi.dev.log and "My Documents\Kemper Amps\RigManager\DebugLog.txt".
    BTW, Connection to Rig Exchange has nothing to do with the Profiler connection at all.

    Hi thank you Guys for your help


    The driver showed as okay at first due to my Error Report Service WER was disabled, as soon as i fixed many disabled services, the driver could carry the code 37 error and the warning sight


    what happens is that i do not have the update KB2685811 installed


    windows6.1-kb2685811-x86_4db620a8b8e85bab4822626530d01fd923c28786.msu is pushed by the kemper driver installating and after rebooting it rollsback to the


    wdfcoinstaller0109.dll and not the wdfcoinstaller01011.dll that is installed but missing the entry point


    it is a windows 7 system update error and is really hard to solve


    i will contact support and send the logs , i tried to follow another threads but even manually changing versions and testing many WDFCOINSTALLER and dlls still no progress in making the driver load without the Warning sight


    again, many thanks
    Claudio

  • So is the problem that rig manager can't connect to rig exchange?


    Sometime I get the message that RIG Manager can't connect to rig exchange but when I look at the RIg Exchange folder in the left pane I see the more than 11k rigs there so I know the message was a temporary issue.


    If you open rig manager and go to any of the rig packs, and double click on any rig, will that load it on the Kemper? I'm just trying to understand if the issue is only connecting to rig exchange.

  • I once deleted the driver and the programm itself due a similar problem. After reinstalling it worked.I did not take care for a reason after success.


    But as previous postings have already mentioned, you can only get real help with support.

    So is the problem that rig manager can't connect to rig exchange?


    Sometime I get the message that RIG Manager can't connect to rig exchange but when I look at the RIg Exchange folder in the left pane I see the more than 11k rigs there so I know the message was a temporary issue.


    If you open rig manager and go to any of the rig packs, and double click on any rig, will that load it on the Kemper? I'm just trying to understand if the issue is only connecting to rig exchange.


    Many thanks for your help


    finally it is SOLVED and working


    unfortunatly took me 2 days and a half straight to sort it


    most of this errors were due to previous infections, security plugins from bank accounts and tweaks i made many time ago to secure the system


    /etc/hosts was damaged at windows registry


    tweaking.com fixed and then rig manager could sync with rig exchange


    the driver did not loaded due to KB2685811 not being installed updating the WDF drivers


    the CBS.log pointed to a 1083 error the same as the event viewer showed and the same as starting the service with


    net start kemper


    CODE 5 or 6 access denied or handler error


    in fact the WMI instrumental managment from windows was corrupted and MOF files WBEM and others needed to be repaired


    tweaking.com repaired but not fully proper


    i remake after using some commands that i found at the urls i will post bellow


    fact is that i updated my windows update center and it found 123 updates and tryied to installed all of then even saying that my settings would not be overwritten such as download and not install the updates, it acted the other way around it said and did tried to automatically update and upgrade the system and a blue screen error 00006b happened, boot was damaged, i restore the system to a restore point before and luckly after many tries i could re-tweak all the machine and make WMI start and finally proper install the kemper service


    here is:


    https://www.cb-net.co.uk/micro…framework-1-11-kb2685811/


    https://www.sevenforums.com/wi…rer-error-80070643-a.html


    http://www.tweaking.com/


    https://support.microsoft.com/…ate-for-windows-vista-win



    now rig manager says i have 1200 profiles at kemper and should not overcome 1000 but that is another storie


    thanks again from your support


    if anyone have some similar issue fell free to PM me


    Claudio