broken browse shaft

Its better to send an urgency to support than just to state it here - isn't it?

Quote from darthwain

so im cleaning my kemper popping off the knobs and the browse shaft breaks sent support a email sunday now friday still no response not cool

please check your spam folder. You sent 2 tickets and we replied to both of them within 24 hours. First reply was on monday and the second one 3 days ago.
Basically you need to contact the service center in Calgary to get your unit repaired.
Phone number is 403-606-0280
Email is [email protected].

Good ol' Kemper; thank you, HJ.

FYI, this spam-filter thing has happened many times, Steve.

maybe some typo in the email address or your provider blocked the response before it reached your mailbox.
If you don't get a response after 48 hours i would recommend to call the hotline.

Now that's service, wow! This just reaffirms that I'm glad to be a Kemper owner!

This has happened many times, Shawn.

Someone "panics" 'cause he's not heard back from the company, even after multiple "reminders", then a staff member informs him that in fact every request was responded to, providing dates on which the messages were sent.

It's usually a spam-filter thing, but I have seen occasions where the cause wasn't tracked down, for whatever reason. Technically it's moot anyway once the client has rung his "local" service centre / wholesaler.