Can we just downrev to an earlier version? Wow... months? Did you open a ticket directly with Kemper? I haven't yet since i figured there must be others who saw this behavior besides just me.
Kemper Rig Manager not seeing Profiler - OSX
- justinburrow
- Closed
- Thread is marked as Resolved.
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Yes there are a lot of people with the same issue. This is the last response I had from kemper and yes I did open a ticket:
“The sysdiagnosis is an Apple function which collects data in regards of the exact setup of your Mac. If it contains anything you consider private, don't send it. But a sysdiagnosis would help us to find the root of the issue we're discussion. We haven't found a way to replicate it so far.”
I decided I did not want Kemper to have privy to the amount of info in that syslog file from my Mac, Even though I was told that the info is okay to send as it is the same info Apple would use if I had problems with my Mac, I would not send that file to Apple either lol.
If in fact this was only unique to me, it might be a different case. I’d like to know if anyone here has had the same response as I did from Kemper and actually sent their syslog file in and had the problem fixed? This was my last correspondence with them on 14th June.
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I've deleted you posts. we appreciate that you're trying to help but posting multiple times the same generic advise to use an old version doesn't help anybody.
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Thanks, but it would help the recent posters in both threads. I suggest you merge the threads since they are about the same thing.
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Thanks, but it would help the recent posters in both threads. I suggest you merge the threads since they are about the same thing.
i think you can trust me when I state that they're not about the same. and also that there's a good chance that you give ill advise because for instance one of the two issues is only present in 10.13. and the person you were replying to runs 10.12
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Ok. Fair enough. I lost the overview on the small phone screen. Sorry.
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Had anybody resolved this? I just tried again with the latest RM and the last beta the support team sent me, to no avail.
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Not that i know of. I opened a support ticket - followed their instructions - including installing the beta RM but that keeps generating an error telling me to delete a file that doesn't exist. I emailed the support line back this past weekend after walking through those steps but still haven't heard back.
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guys, i'm closing this thread now. it is pointless to discuss "this" where "this" consists of a multitude of details which make the individual problems having nothing in common. If you suffer from you Profiler not connecting to Rig Manager, please open a new thread and FIRST post details on the OS and Platform you're using.
thanks. gs
