Rig Manager 2.1.7 Not Launching / Connecting SOLVED

  • I've updated to the new 5.7 firmware and updated RM to 2.1.7 but it does not connect to the Kemper.

    If I launch Rig Manager first, then switch on the Kemper then I hear the Windows sound as the Kemper is detected but there is no connection to Rig Manager.

    If a connect the Kemper first then try to launch Rig Manager then nothing happens and RM doesn't launch.

    I also had the same problem with Rig Manager 2.1.6 and Firmware 5.5 - exactly the same symptoms so I just uninstalled v2.1.6 and went back to v2.1.4 which works fine.

    Acer PC running Windows 7 (with all updates installed).

    Kemper powered toaster.

  • Garp1969

    Changed the title of the thread from “Rig Manager Not Launching” to “Rig Manager 2.1.7 Not Launching / Connecting”.
  • Anyone got any suggestions?

    Gone back to FW 5.5.2 and RM 2.1.41 and all works fine.

    Install RM 2.1.61 - installs fine but then...

    If I run RM first it starts fine. Switching on the KPA I get the Windows hardware recognised sound but it does not connect to RM.

    If I start the KPA first then launch RM then I get the circle cursor for about 1 second and then nothing, RM doesn't launch.

    I've checked the driver is there through device manager and it's there.

    I've tried a few suggestions from other threads (e.g. replaced one of the dll files from the driver with one from the 2.1.41 install) but no luck yet.

  • Solved

    First I uninstalled the driver.

    I am on win7 ultimate.Never made an update.So I made a restore system point and proceed with the update !

    Installed 2.1.71.This time it works! Means that your OS is the cause not the RM!Unfortunately I dont know which installed

    component resolved it (one of 59)

  • So now the Rig Manager and Firmware are out of Beta thought I'd try again.

    Downloaded Rig Manager 2.1.74 and installed.

    Run Rig Manager without the Kemper turned on - runs fine.

    Turn on the Kemper - sound to indicate PC has recognised the Kemper but does not connect to Rig Manager.

    Close Rig Manager and then try to start it again and it doesn't launch.

    Unplug the USB from the Kemper and I can now launch Rig Manager, but when I reconnect the USB it does not connect to Rig Manager.

    I have the devices window open and I can see the Kemper is recognised.

    I've tried uninstalling and re-installing the driver.

    Tried a few different USB cables.

    Tried a few different USB ports.

    I raised a support ticket with Kemper but after the one suggestion they tried didn't work they couldn't offer any further suggestions.

    Anyone got anything they can suggest to try - other than buying a new PC!


  • Hi,

    I'm having the same problem as Garp1969 , plus, RigManager chrashes upon lunching (Kemper is connected to PC/Win7).

    Didn't have any issues before updating to the latest Rig Manager in combination with the latest Kemper version(release).

    Kemper is running fine, so, I assume there's something wrong with the latest RM.

    "Problem signature:

    Problem Event Name: APPCRASH

    Application Name: Rig Manager.exe

    Application Version:

    Application Timestamp: 5c73df63

    Fault Module Name: KERNELBASE.dll

    Fault Module Version: 6.1.7601.24059

    Fault Module Timestamp: 5aa1fad8

    Exception Code: e0434352

    Exception Offset: 000000000001a06d

    OS Version: 6.1.7601.

    Locale ID: 1050

    Additional Information 1: 1971

    Additional Information 2: 1971aa1bba6192a1daacf03f58340aba

    Additional Information 3: 12b0

    Additional Information 4: 12b058fa742933bc38d477ee9acb7847"

    Kemper non powered amp
    FCB1010+UNO 4 Kemper chip
    Fender AM Standard Strat
    Gibson Les Paul Studio

    Edited once, last by dovla ().

  • What OS are you guys on? I'm on latest Win 10 and all is working fine

  • Did you go into device manager to remove the driver?

    I would unplug the Kemper from USB

    Uninstall RM

    Got to Device manager and remove the driver from Sound/video devices

    Reboot the PC

    Re-install RM

    Likely that's what Kemper said to do, but if not...

  • Thanks for the suggestions.

    I have done it this way, but the Kemper has to be attached.

    If I unplug the Kemper then the driver info disappears from the Sound/video controllers page. It reappears if I reconnect so I removed the driver here.

    I've had the problem from Rig Manager 2.1.61 and with Firmware 5.5.2 as well as with the beta and newer firmware.