Severe noise issue, struggling since a couple of years...

  • Hello Friends,

    My experience with the Kemper hasn't unfortunately been very positive so far.

    Last year I started to experience a crazy issue, like input signal gets heavily distorted with a lots of clicks and pops.

    This happens with everything disabled (stomps, stack, effects)


    I brought my unit down to my local dealer (I live in Singapore) and after 2.5 months (!!!) I got it back. They said they had replaced the analog board.


    Now, I am having the exact same issue again. I have recorded it, you can listen it here

    https://drive.google.com/open?…AWdFo25UEPvrZmWkLIbGIe9SN


    I have of course already contacted support and I am awaiting reply.


    I am posting here to get visibility in case anybody had experienced (and hopefully) solved the same problem


    This is the 3rd time I have HW issue on my units, I will try to ask for a replacement, I hope they'd consider that.


    Cheers

    Salvo

  • Just wanted to share that today I got my replacement unit.

    This definitely compensate my bad luck with the Kemper so far and makes it a good example of proper customer support at last.


    So I can finally start to enjoy my Kemper rather then fighting with it!

    Cheers,

    Salvo.