This has happened to me as well both at home and on gigs. My Remote will just go dark, reboot and restart out of nowhere. I'm not connected to my PC or Rig Manager.
In that case some hardware is broken. A loose contact or broken wire at the cable would be the easiest part.
This happened to me this week. I have tried another remote, and same problem. I've also tried cables from 1.5ft, right up to the supplied Kemper cable. Again, same issue.
Interestingly, yesterday (after a break of 12 hours or so) it started working again... .then shut down after around 15 minutes. A few hours later, it lasted for well over an hour (before flickering, and shutting down). A few hours after that, it was running for 3 hours before I shut it down... and no issues then.
HOWEVER, When I use a PoE injector, it works fine. So, maybe that is the solution?
Kemper suggested that if you don't use a Kemper 'approved' PoE, then it could be that the PoE affected the 48v supply, but obviously (presumably) as I have since had it running fine for over an hour, I doubt that is the case. And in any case, I AM using a TPLink 105, which they recommend
They also suggested that the ethernet connector (on the KPA) might have been damaged, but there is no visible evidence of that.
So - based on this (and the fact that I lost my remote due to a faulty remote, during a gig (hence why I now have two!!)) I am very nervous of using the Kemper live. So, I have a question - can anyone recommend a MIDI controller that will allow me to quickly change rigs within Performance mode (so 5 footswitches), and performances (up / down) combined?
I bought a brand new powered toaster and remote three weeks ago and it’s done the same thing several times.
I have the latest software loaded.
My kemper is always connected to my laptop and this error happens when I am browsing rigs. The screen freezes and the remote loses connection. In this state - I can turn the chicken knob to the off position and the unit still stays on. After about 5 seconds it then switches off. It’s done it enough times - that I’m exchanging the unit.
I have a replacement due next Tuesday so I’ll let you guys know how I get on. Of the new one does it - I’ll unplug the laptop and see if the behaviour repeats.
Did you ever found out what was the problem i Am having the exact same issue
Hi. Yes, I did, but I'm not sure I can help much. I did return the remote (thankfully, under warranty) and Kemper USA confirmed that there was indeed a fault. They returned the original remote, and all was (is) good.
HOWEVER, I would make sure that you use a PoE. I've actually had a problem with shorter (2 to 3 metres) cables, that was fixed by connecting a power over ethernet injector. Kemper does recommend the TP Link 105, and I concur. I actually have two now (one Kemper for live work, and one for practice). Both work great.
I think it is a good ~$20 investment.
I hope this helps.