Kemper Error Screen after latest update--Version 5.7.2

rroyson · Mar 5th 2019

Yesterday I updated my Kemper to the latest software version as well as the latest rig manager. It was fine but after turning it off and restarting I get this error screen:

[Blocked Image: https://mail.google.com/mail/u/0?ui=2&ik=e61d75d260&attid=0.2&permmsgid=msg-a:r6141165174778757036&th=1694b50ba1282432&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ8Cu4uFcWhoCq4cDtDlwkPhl2v9IQvYdMQ57icDHrl6v31nJZ3AMAHhuIWNjpH5zEAJOzB2Oqy6t_N5eMXbJP1ZkGgobBhfDkB9w5x6YSGmgAVc-1EMaqI2btQ&disp=emb&realattid=1694b5088e267eb475a2]

Has anyone else had this issue?

I have been able to do a factory reset but can't add any of my performances from rig manager. Everything is essentially lost that I have built. I have tried loading multiple backups but every time I do one, the error screen comes back. Gigs all weekend!! HELLPPPPP!!!

paults · Mar 5th 2019

If you haven't already, contact Support.

DamianGreda · Mar 5th 2019

Contact support and send them your latest backup.

rroyson · Mar 5th 2019

I have contacted them. Thank you!

zeronur · Mar 17th 2019

I have the same issue unfortunately. My profiler isn't opening properly and there is an error message. I have sent the email to the support. Anyone has any information?

vtgearhead · Mar 20th 2019

So, Kemper uses a Linux based tool chain. Cool!

spanjevic · Mar 30th 2019

Hello to everyone...this is the way i "skip" my Kemper error screen...Of course if you wont everything back you need your backup from USB drive.NOTE: all the rigs will be erased during this procedure and after that you may revert your rigs and setings from backup.Cheers!

Flash Memory Erase/Update

NOTE: all the rigs will be erased during this procedure):

push and hold soft button 1 (top left above display) while switching on the unit into Tuner Mode;
keep pushing the button until the Booting Maintenance Mode message appears;
in Maintenance mode push Maintenance, Memory, Init Flash, Yes, Ok, and shut down;
start Profiler normally, enter your owner name at the end of the welcome sequence, then enter System Menu and push the Factory Rigs button. This will restore the factory rigs.

Flash Memory Erase/Update

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