Remote Tuner issue

  • The tuner button on my remote is non-functional. Everything else works including the led lights and all of that. I can activate the tuner via the looper button when I make the necessary changes at the profiler head. I have also attempted to assign that button to other functions on the remote, and it's failed to activate any of the other assignable options. Additionally, when I use the Kemper select function, it won't trigger that menu either. I suspect it's a dead switch.

    Is there any way to make sure the tuner is up to date firmware wise--it's been suggested that kemper has it's own firmware? I've had my kemper less than 30 days. I need to know if my remote is broken so I can get a replacement.