Anyone tried replacing the LEDs at home? Just wondering if that's an option rather than sending off to Kemper for repair.
Is it still under warranty?
If you have an older Kemper from the production run that had LED issues, contact them.
I asked them if It's possible to purchase some new LEDs as Spare Parts because I thought to replace them by my own.
They answer that unfortunaly it's not possible to replace LEDs, BUT my KPA is part of the first batch affected by an issue on LEDs so they are replacing the entire front panel for free.
(well they received my KPA today so, i guess next week they will do)
I've shipped it last week, I just had to pay the cost of shipping to them.
In my opinion it's a very professional answer from the company considering that I've bought the KPA in 2012, 8 years ago!
Thanks for all your comments. I'll be sending it to Kemper for repair.
Me too, same issue, never got around to sending it in.
I think it is awesome. You own an old Kemper....send it to “us” and we replace the LED’s for free. I bought mine back when it was originally released and they failed soon after purchase and a month ago I eventually got around to send it to Kemper to get it fixed. It took them 6 days and it was back in my care with new LED’s. For free. I do think that it is amazing. Great service.
yes. It actually is!
For the record, I've received it back today (they received it last thursday.. so they did it LITERALLY ..As Soon As Possible).
Needless to say that LEDs are now full working.
I just had to pay the shipment to them, prepare the package carefully and pray that the italian post just do a regular job.
In general I'm a bit sad to say that We (italians companies) still have a lot to learn about a Professional way to work.
And not only Italians..
GREAT JOB KEMPER!