Glitch with newest operating system in Performance mode?

Bronchick · Jun 18th 2020

I downloaded and installed the newest OS, and all of a sudden, button 1 doesn't engage the rig in performance mode. All the other buttons work fine. Also works fine in browse mode, though. Anyone else have this issue?

Burkhard · Jun 19th 2020

Cannot preproduce and nobody else reported this. Have you loaded another Performance after the start?

Bronchick · Jun 19th 2020

Yes, and rebooted it several times. Might be a hardware issue, where do I go from here? It's the Stage profiler, by the way.

Bronchick · Jun 19th 2020

Weird, seems to work now, but a few times doesn't, intermittently. Could this be a hardware issue?

Burkhard · Jun 22nd 2020

If it works in Browser Mode, no.

Check, if this affects just the buffered Performance, which comes up after a restart. Reload any Performance and try again.

Bronchick · Jun 25th 2020

No, having probs in browser mode intermittently now, too. In performance mode, it works at first, then doesn't, but when I click the other buttons a few times and go back to button 1, it will work most of the time. Is there a place I can ship or local dealers that can look at it?

Burkhard · Jun 25th 2020

Please open a support ticket on our contact page.

1361134cfe6dbd046038950bb27d40e5dfee5c30 · Jun 28th 2020

I just started to have an issue where Performance mode crashes and gives me a menu that tells me to email. When I say crashes I mean turning the knob to Perform instantly crashes to the support menu. I have no performance mode now. Browse works but i did notice that recently it wouldn't save as favorites when checked in rig manager. Have tried factory reset, that did not help. I have emailed support with this picture.

This is terrible.

Just wanted to share with others if this is related somehow.

1361134cfe6dbd046038950bb27d40e5dfee5c30 · Jun 28th 2020

I rolled back the OS to 7.3.2 and it brought back Perform mode. Then upgraded to OS 7.4.1 and everything is back to Normal. I'm not sure what happened but everything is fine now.

Share