Hey,
Unable to make any thread in the private forums and just want to find an answer to this as my kemper is stuck on a single preset. I tried upgrading Rig Manager to the most recent, and despite upgrading my kemper to the correct version Rig Manager wouldn't recognize it. I uninstalled Rig Manager to try an older version, but now I'm unable to install ANY version of Rig Manager. I ran installation with logging, and it seems that its unable to find a driver file. I have redownloaded many times, so its definitely not a corruption issue. Any ideas? Would really like to be able to get profiles back onto my device and working with it again. Here is the relevant portion of the log from installation, and I've attached the out.zip archive:
Code
MSI (s) (54:90) [14:43:10:277]: Hello, I'm your 64bit Elevated Non-remapped custom action server.
DIFXAPP: ENTER: InstallDriverPackages()
DIFXAPP: INFO: 'CustomActionData' property 'DIFxApp Version' is '2.1'.
DIFXAPP: INFO: 'CustomActionData' property 'UI Level' is '5'.
DIFXAPP: INFO: 'CustomActionData' property 'componentId' is '{62A9E120-F141-51AC-8EB7-F600B6526424}'.
DIFXAPP: INFO: 'CustomActionData' property 'componentPath' is 'C:\Program Files\KEMPER Amps\Driver\'.
DIFXAPP: INFO: 'CustomActionData' property 'flags' is 0x17.
DIFXAPP: INFO: 'CustomActionData' property 'installState' is '2'.
DIFXAPP: INFO: 'CustomActionData' property 'ProductName' is 'Rig Manager'.
DIFXAPP: INFO: 'CustomActionData' property 'ManufacturerName' is 'KEMPER GmbH'.
DIFXAPP: INFO: user SID of user performing the install is 'S-1-5-21-2256724551-1977259421-2242970177-1001'.
DIFXAPP: INFO: opening HKEY_USERS\S-1-5-21-2256724551-1977259421-2242970177-1001\Software\Microsoft\Windows\CurrentVersion\DIFxApp\Components\{62A9E120-F141-51AC-8EB7-F600B6526424} (User's SID: 'S-1-5-21-2256724551-1977259421-2242970177-1001') ...
DIFXAPP: INFO: ENTER: DriverPackageInstallW
DIFXAPP: INFO: Installing INF file 'C:\Program Files\KEMPER Amps\Driver\KemperProfiler.inf' (Plug and Play).
DIFXAPP: INFO: Could not open file C:\WINDOWS\System32\DriverStore\FileRepository\kemperprofiler.inf_amd64_dc1b1ad42b7094ca\kemperprofiler.inf. (Error code 0x3: The system cannot find the path specified.)
DIFXAPP: ERROR: PnP Install failed. (Error code 0x3EE: The volume for a file has been externally altered so that the opened file is no longer valid.)
DIFXAPP: INFO: Attempting to rollback ...
DIFXAPP: INFO: No devices to rollback
DIFXAPP: INFO: Successfully removed '{62A9E120-F141-51AC-8EB7-F600B6526424}' from reference list of driver store entry 'C:\WINDOWS\System32\DriverStore\FileRepository\kemperprofiler.inf_amd64_dc1b1ad42b7094ca\kemperprofiler.inf'
DIFXAPP: INFO: RETURN: DriverPackageInstallW (0x3EE)
DIFXAPP: ERROR: encountered while installing driver package 'C:\Program Files\KEMPER Amps\Driver\KemperProfiler.inf'
DIFXAPP: ERROR: InstallDriverPackages failed with error 0x3EE
DIFXAPP: RETURN: InstallDriverPackages() 1006 (0x3EE)
CustomAction MsiInstallDrivers returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 14:43:10: InstallFinalize. Return value 3.
MSI (s) (54:B0) [14:43:10:358]: Note: 1: 2265 2: 3: -2147287035
MSI (s) (54:B0) [14:43:10:358]: User policy value 'DisableRollback' is 0
MSI (s) (54:B0) [14:43:10:358]: Machine policy value 'DisableRollback' is 0
MSI (s) (54:B0) [14:43:10:360]: Note: 1: 2318 2:
MSI (s) (54:B0) [14:43:10:361]: Executing op: Header(Signature=1397708873,Version=500,Timestamp=1359115621,LangId=1033,Platform=589824,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
MSI (s) (54:B0) [14:43:10:361]: Executing op: DialogInfo(Type=0,Argument=1033)
MSI (s) (54:B0) [14:43:10:361]: Executing op: DialogInfo(Type=1,Argument=Rig Manager)
MSI (s) (54:B0) [14:43:10:362]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])
Action 14:43:10: Rollback. Rolling back action:
Rollback: MsiInstallDrivers