I just wanna throw out there that regardless of anyone being “in denial“ or not, the owner of the company is here, in the discussion, attempting to incorporate every possible bit of information, i.e. the request for backups etc., into the team’s analysis of this subject. While I’m guessing after a long period of development he and his team would love this to be done, again he is here.
Historically, a defensive posture doesn’t necessarily equate to a resistance to hearing about and then addressing substantiated issues with coding updates. Ultimately this company has built its reputation among professionals first and then among a broader base. If there’s something here, I’m guessing regardless of any perceived “tone“ in response that this is something Kemper is deeply invested in fixing.
Maybe the frustrated parties will understand that changes that impact thousands of users will be implemented only after serious deliberation.