Kemper Stage crashing 5 - 10x per day

My Stage is crashing multiple times per day at random times, even if I'm not actively playing. I tried upgrading software to latest production release but it didn't make a difference. Can someone please help? See attached screenshot for exact error.

BTW I did contact kemper support by email but they asked me to boot up holding in the store button to create a log file, however that process does not work on my unit. I've held in the store button for up to 3 minutes while powering up but the unit does not ever produce a log file or boot up. I have to reset each time.

Quote from vjelen

I know it is stupid question: did you insert usb stick before you power on?

No stupid questions, you are just being thorough and I appreciate it. Yes, I did insert the USB stick prior to turn it on . In fact i tried it two ways - with the power unplugged and with the unit off in standby mode but plugged in. Neither time worked. I also tried reformatting my usb stick for a fresh Fat32 format but that didn't work either.

Quote from kpahuitsing

and more specifically:

- UI to MIDI enabled?

- MIDI clock send enabled?

No midi devices/cables connected, however I did just notice that Send MIDI Clock was enabled. UI to MIDI is not enabled.

I just disabled Send MIDI Clock. Would be amazing if its something that simple.

So far so good. I left it on overnight and it was still not crashed in the morning. That's the first time its gone 14 hours without the crash. Will play it off and on throughout the day but feeling optimistic. Any ideas why a simple setting like send midi clock would cause it to crash? Does this mean I'll never be able to use it with a midi enabled pedal?

Quote from DamianGreda

Was it connected to RM in the same time while MIDI clock was enabled? Maybe to many data traffic can lead to such bug?

The crashes were happening both connected to RM and not connected so I don't think it was related. But so far its still good after an hour or two of actual active playing plus leaving it on overnight. So odd that sending MIDI clock without a device connected would cause this.

BTW I'm still not able to create a log file by following the instructions Kemper support sent me.

1. Please power off the PROFILER.
2. Insert a FAT 32 formatted USB flash drive into the PROFILER.
3. Press and hold the STORE button.
4. Now switch the PROFILER on.
5. Release the STORE button after the message "Creating support profile"appears in the display.
6. Wait until the PROFILER has completely booted before releasing the USB flash drive and please send me the diagnostics.support file that is stored on the USB stick.

Any idea how I create the log file?

So far so good, no crashes since I turned off the send midi clock. Thanks for the help.

Quote from Peter@Kemper

I can provide you with a beta version which we are currently testing to avoid this error message.

Please write me an email via our contact form on our website so that I can send you this OS version.

Thank you Peter but since I disabled the send midi clock option the OS has been stable. I'd hate to load up a beta version and introduce some instability now that everything is working. However if you need me to do it to help, I'm happy to help out as I really appreciate everything the Kemper team does! Let me know and I'll fill out the contact form.