losing date and time when turning on Kemper Stage

I can confirm that today's beta release did not fix the problem. I contacted support

I *cough cough* know of someone that might have had this issue with the stage right at the start.

Battery swap is easy but you void warranty iirc, I think earlier on there was a FW release that fixed it but maybe something get messed with in the software again.

Would be nice if the battery was user servicable

@LarsRock - thanks for the update - as you can see this thread has continued. Your update after starting this thread is appreciated. This is company recall level in my opinion, and these are not isolated incidents. Entire distributed inventory worldwide has this problem but Kemper won't post or admit it. Its big. The issue with potential failing parts be that battery depletion or motherboard battery holster clamping tightness not is not new to Kemper and definitely not new to the Profiler stage unit. this problem has been around for YEARS. It recurs, And that alone truly disgusts me.

I know the calendar dosen't stop me from using the unit, but the whole idea of a unit I paid 1700 US dollars for new with a glitch in it that's well known has tarnished my want to even power it on. Like - Purchasing the guitar of your dreams and opening up the pick plate to see twist tied and bubble gum affixed electronic connections instead of soldering points. It just ruins your experience knowing there is CRAP going on inside. What will they send me when if I return for a replacement as a new unit - surely somebody's previous RMA claim (used), absolutely positive about that.

I am pursuing a complete return and refund and honestly, last night I plugged back into one of my Blackface DLX reverb reissue tube amps with some CS69 pickup, and once again became in awe of the difference in real sustain - snap - and authentic saturation. NOTHING beats the real thing, convenience for recording set aside.

Kemper you failed us with this - please do the right thing.

RA

Well, this thread has been...educational...

Just got my brand-new Profiler Stage today and I'm running into this too. Clock is resetting whether the power is connected or not. Now, functionally it otherwise seems fine so far - but honestly, had I run across this thread last week I might not have pulled the trigger on it, at least not yet. I just filed a ticket (or I think I did anyway, I filled out the forms but have yet to see any email confirmation, and I'm not inclined to call Support at $3/min int'l calling rates).

As far as the "new user" experience goes, this has not been great thus far.

Now, I haven't updated anything yet - it came with 8.0.6.24597 on it. I did try connecting it to Rig Manager to check it out - it keeps saying I need an update, but I don't know how to do that yet (I have some reading to do). I thought RM would do it but apparently not, and I need to set up a USB stick to do this?

Anyway, I'm not sure I want to mess with this in case it needs to go back. I don't have a problem with actually performing the upgrade (I'm a systems engineer, I do this sort of thing all the time) but I'm concerned about whether this is a software or hardware issue. If I had an idea that upgrading the OS would fix it I'd be happy to do it.

If you just got it why don't you return it to the vendor and grab another one instead of going the warranty route?

Quote from franknputer

Anyway, I'm not sure I want to mess with this in case it needs to go back.

Because I ordered it online, and it took a week to get here, I would like a more definitive suggestion from Kemper before going through all that again to try and exchange it; and it sounds like getting another one might not solve the problem anyway.

If I get confirmation that it needs a repair, then back it goes; if it's only an issue of software then I would consider living with it.

The shear number of these having this problem all of a sudden to me doesn't seem like a hardware issue. Plus mine started this behavior directly after a firmware update. But maybe it is a hardware issue. I am holding on to mine at the moment as I can live with the annoyance as shipping it to Kemper is a problem for me as I got rid of the original box.

Kemper have not come clean or been clear as to WHAT the problem is and WHY so many have had this issue all at the same time... I would feel better if they would just tell us. It doesn't give me a good feeling long term for such an expensive item

Update: just heard back from support, confirming that the unit needs to be repaired. So at least I know someone saw the ticket. Now to figure out next steps...

Update: US support reached out to me, we have a plan now to exchange the unit for a new one. Presumably the replacement will not have the problem, so at this point I’m feeling much better about the situation.

I hope too that my comments about support interactions are taken in the spirit they were given. I deal with support system issues at my day job, so I feel I understand both sides pretty well. The main thing is that people want to feel heard, and know that the company is working to fix things. That wasn’t really my initial impression here - so I hope someone at Kemper considers that, and maybe find a way to improve that first impression for the next n00b.

Quote from franknputer

Update: US support reached out to me, we have a plan now to exchange the unit for a new one. Presumably the replacement will not have the problem, so at this point I’m feeling much better about the situation.

I hope too that my comments about support interactions are taken in the spirit they were given. I deal with support system issues at my day job, so I feel I understand both sides pretty well. The main thing is that people want to feel heard, and know that the company is working to fix things. That wasn’t really my initial impression here - so I hope someone at Kemper considers that, and maybe find a way to improve that first impression for the next n00b.

Making the battery user replaceable would go a long way...

Same problem here, the battery replacement and the OS update did not resolved nothing.

Please consult our support. After exchanging the battery and reentering date and time it can take a few minutes before it gets memorized.

Same issue occurring to my KPA Powerhead, I was worrying about battery replacement since the unit is from 2016 but looking at how many cases occurred over the last days worlwide, I will wait for an official statement from Kemper as it might be related to a sw bug instead of a massive hardware failure...

Same issue happening here. Just unboxed a replacement Kemper Stage (my screen was going dead) and now I am dealing with this clock issue. Very frustrating. No time to trade it in for replacement as tour begins tomorrow. Bummer...

I just received a brand new stage and I am having the same date/time error when booting it up. It does it every single time, regardless of whether or not a USB is connected or the unit is plugged in or not. I submitted a ticket and am waiting on a response.

The stage is otherwise working perfectly. Other than the annoyance of clearing the message on startup, will this impact performance at all?

It doesn’t seem to.

Quote from LarsRook

since a few days i need to manually enter date and time when starting.

i upgraded tot 8.2.2.28378 dated may 20th same problem occurs

regards Lars

You just need replace the battery inside KEMPER STAGE,I replaced this CR2032 battery,problem slolved.

Quote from close_2_u

You just need replace the battery inside KEMPER STAGE,I replaced this CR2032 battery,problem slolved.

Its an easy swap but I think it voids the warranty sadly ...also there must be some sort of leakage for it to be dying so quick???

I know there has been FW updates to resolve it in the past

Quote from Burkhard

If you experience this only once after a start up and while Rig Manager is connected, you can ignore the message.

If this happens after every restart, please contact KEMPER support.