Kemper Remote: Backlight gets dark

Basti1987 · Sep 16th 2021

Hey guys,

after using my remote for a while now it began to loose some of the background light. It is not completely off, but it is WAY much darker then it was before. If i pressed slightly onto the little bar, which sits right below the display (the thing that prevents us from stepping on the display) the light shines bright again for a moment until i raise my foot again.

Did some of you ran into a similar issue or do you have some suggestions what I could try to solve the issue? My remote unfortunately, is out of warranty

Wheresthedug · Sep 16th 2021

Have you already checked the contrast control on the back of the remote in case it has been moved accidentally?

Basti1987 · Sep 16th 2021

Yes. It changes the contrast as it should but no impact on the brightness.

Wheresthedug · Sep 16th 2021

OK, sorry to hear that. I would suggest you raise a support ticket with Kemper Support and have them investigate it.

Grumpter · Nov 13th 2021

Anyone else have this problem and found a fix? Mine started having this issue a few weeks ago. Went in and turn the backlight down which seems to help a little. Pressing on the safety bar resolves it for a small amount of time but then it quickly goes dim again.

Burkhard · Nov 15th 2021

Look s like a defective contact. Sorry, for the bad news!

Test with another Ethernet cable, either original spare or a short one.

If this happens independent of the cable, please open a support ticket here:

https://www.kemper-amps.com/contact

Grumpter · Nov 15th 2021

Tried with standard Ethernet cables. The first one the remote would keep trying to power on (power test) but would reset after a few seconds. The second cable the same thing happened until I slightly wiggled out the end on the remote connection the slightest bit. Then it worked. Plugged the first one back in and no matter how I positioned it it just kept trying to power test and then tried to reboot a few seconds later.

Right now the cable that came with the unit seems to be working OK. Will have to continue to monitor the situation.

Burkhard · Nov 16th 2021

Perhaps one of the contacts in the socket is twisted.

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