Hello,
Today I was prompted to do a software update. First for Rig Manager and then for the Profiler Stage. After completing both updates, I started having some issues.
The first issue is that I can't choose any rig on Rig Manager. Before, I'd normally double click on a rig from the local library and it would load it. Now when I try to do the same, it doesn't load. Before I see a little headphones icon next to the rig, but it doesn't do that anymore, it just highlights the rig but it doesn't load it.
I tried the following troubleshooting steps.
- Quit and relaunch Rig Manager, issue persisted.
- Turn the Profiler Stage off/on, issue persisted.
- Turn computer off/on, issue persisted.
- Erase and reinstall Rig Manager, issue persisted.
- Erase Rig Manager and the Kemper Amps folder from Library-Application support, issue persisted.
The second issue is an error message again on Rig Manager that says:
"Some items in Profiler are damaged. To resolve this issue turn PROFILER off. Wait for 10 seconds and choose Browse mode while holding the RIG button for at least 30 seconds. PROFILER will boot and attempt to repair the items in question"
Instructions are not very clear, so I tried the following.
Turned profiler off, waited 10 seconds, then pressed and held the Browser and RIG buttons for at least 30 seconds, but nothing happened.
Turned profiler off, waited 10 seconds, pressed and held the RIG button for at least 30 seconds and then pressed the Browser button, but nothing happened.
The third and last issue, if I have Rig Manager open, I get audio issues with Logic. Audio is choppy, cuts in an out during playback.
All these issues occurred after updating Rig Manager and the Profiler Stage, when prompted.
I sent this info to Kemper support, asking for advise on how fix the problem.
Any one else having similar issues?