Weird sounds from Kemper - Any ideas?

    Hey good people. I just found out, that my Kemper has this weird sound underneath the amp sound. Really annoying. I cannot figure out, what it is. I hope you can point me in the right direction somehow. I tried to attach two small audio files with two different guitars, but I don't know how to upload small mp3's :/. I have tried 3 guitars and a lot of different profiles with gain. It does not go away. There is no effects active on the profile. It sounds like a weird delay effect. Any ideas? Any ideas on how I can upload the files?


    I just updated the Profiler and RM a couple of days ago.

    Sounds like aliasing, maybe. What's your recording signal path? Are you able to record a dry DI along with any future samples, and can you upload the profiles as well for testing/reamping (if they are not commercial profiles of course)?

    My signal path: Guitar -> Kemper through s/pdif -> Cubase 11. I’m using a Focusrite Saffire 14 Pro. The sound is there all the time. Not only on recordings. Also just playing. I’ve tried many different amp profiles in the Kemper. I don’t think sharing these will help, or? I could just select one from Kemper themselves and the sound is on there. And you have this profile available as well. And I just heard clips of aliasing. It doesn’t sound like this. But maybe I’m wrong.

    Hi b_ryan.


    Do you hear the sound if you connect headphones directly to the PROFILER? If not, then the problem is downstream.


    Try the headphones connected to the Focusrite Saffire 14 Pro.

    Quote from ST

    Hi b_ryan.


    Do you hear the sound if you connect headphones directly to the PROFILER? If not, then the problem is downstream.


    Try the headphones connected to the Focusrite Saffire 14 Pro.

    Exactly.

    I would also disconnect every cable from the profiler, including the USB cable. So, guitar, guitar cable, headphones are the only connections.

    Still happening?: Try a different guitar cable.

    No difference?: try a reset. (after saving everything)


    or was noise gone with all cables unplugged?: Add your other connections back one at a time until it appears again.


    I'm pretty sure I've heard those weird sounds before, just can't remember what caused them. Possibly it was something with the audio interface.

    I listened to both sound clips and, to my ears, had this exact same problem a couple days ago. It persisted even after a couple reboots and trying different profiles. I was stumped and was planning on opening up a support case but the next day the problem went away and it hasn't come back since.


    I use headphones directly into the kpa.

    Quote from ajmxbend

    I listened to both sound clips and, to my ears, had this exact same problem a couple days ago. It persisted even after a couple reboots and trying different profiles. I was stumped and was planning on opening up a support case but the next day the problem went away and it hasn't come back since.


    I use headphones directly into the kpa.

    Weird. Just tried it today. It seems like it’s gone now :/ .