Kemper Remote Connection Issue - "Waiting for connection"

    Since yesterday I do have an issue with my Remote, which is not connecting to the Kemper PowerRack anymore.


    Upon plugging it in it is performing the Power-Up Test then the screen switches to " Waiting for connection". After a while it does not display the "waiting for connection" anymore and only the TAP LED is slowly pulsing. The green light on the ethernet-port of the kemper is constantly lit and the orange light is flashing (in a fast and regular pattern).


    Following the advices i found on other threads I tried

    - different cables (also the original one),

    - downgrading to a lower software version (7.3.2), then upgrading again (8.7.3) trying to rule out firmware issues. Last week, I did upgrade from a beta version (7.5something, cannot remember the correct version) to 8.7.3. Upon the first check after the upgrade last week everything seemed fine.

    - using a PoE-Injector (TP-Link TL-POE150s) in between Kemper and Remote

    - inspecting the ethernet ports of the remote and Kemper. I didn't see any abnormalities regarding the pins.

    - Wiggling the connectors in the ethernet ports


    However, the issue remains. The Kemper itself works perfectly fine. Interestingly, if I attach a WiFi-Router to the Kemper I can access it via the iPad Rig Manager. Given the fact, the port does at least something if I plug in the remote and it works via the iOS Rig Manager, I assume the port on the kemper is fine and it's something wrong with the Remote Unfortunately I don't have another Remote to check this.


    Did anybody have similar issues? How did you fix it? Is there anything more I could try, besides - of course - contacting the support next week? ;)


    Thanks for your help!

    Can you enter the menu pressing Rig Button 1 and TAP simultaneously?


    If so, is Autoselect activated and does the PROFILER's serial number gets listed?

    If so, what if you select the PROFILER specifically instead of Autoselect.

    I can enter the Menu, yes.


    However it only displays AUTOSELECT (is activated) but no Serial Number of the Profiler (at least I don't see it). I cannot go UP/DOWN. I can enter Info via TUNER which then displays Software Version, Serial (which is obviously not the Serial of the Kemper), IP Address and so on. It does display an IP-Adress (169......). It is NOT 0.0.0.0.


    If I close the Menu it goes back to "Waiting for connection" and shows a small "3" in the bottom right of the display.

    That normally doesn't take minutes. However, it is possible that after the PROFILER OS got updated, that also the firmware in the Remote gets updated. Not each OS updates includes a Remote firmware update. BUt such an update is indicated on the Remote's screen.