That’s exactly what I was trying to say in lots of words but you said it much better and much more succinctly 👍
I've worked in the debt collection industry for the last 15 years. I've spent more time than I care to admit thinking of ways to explain process improvement in simple terms.
"Do you want your customers to pay you on time?" Yeah. "You need to do something like 'this'." But I don't wanna change!! "Then keep working 80 hours to compensate for lost profit." But I don't wanna!!! /return to start
That's oversimplified......but not much.