After the latest update (v9.0.2) my Mac can't connect to RM

giorgio lamp · May 30th 2023

After update 9.02 and RM 3.4.29 on macOS Monterey v12.6.6 and on windows too, this message appears on screen:I use stage profiler.

tubelube · May 30th 2023

Best bet is to just go back to what was working and wait for the official release

BayouTexan · May 31st 2023

Try unplugging and plugging in the USB cable again. Make sure you don't have any options in your Mac or Windows that turns the USB to sleep mode when there is no activity.

kpahuitsing · May 31st 2023

Quote from giorgio lamp

After update 9.02 and RM 3.4.29 on macOS Monterey v12.6.6 and on windows too, this message appears on screen:

you state 'on macOS' as well as 'Windows' ?

here are some questions for you:

- which model is your PROFILER?
- did you actually use 2 different PC's ? or is this on the same Mac running different OS? (or is it a Hackintosch even maybe?)
- could you make a picture of the used USB cable?

giorgio lamp · May 31st 2023

Quote from kpahuitsing

you state 'on macOS' as well as 'Windows' ?

here are some questions for you:

- which model is your PROFILER?
- did you actually use 2 different PC's ? or is this on the same Mac running different OS? (or is it a Hackintosch even maybe?)
- could you make a picture of the used USB cable?

I use 2 different PC's .And usb cable type b .If downgrade 8.7 .20 it work perfectly

kpahuitsing · May 31st 2023

- could you make a picture of the USB cable (both ends)?

- what kind of model is your PROFILER?

Edward Dixon · May 31st 2023

I have the same issue. Which model profiler do you have? Mine is a Stage.

kpahuitsing · May 31st 2023

Edward: IIRC you reported similar/same issue, also on 2 different PC's? Maybe you can make a picture of your used USB cable?

Edward Dixon · May 31st 2023

I used 3 computers, (Win 10, Win11 and Mac OS10.15) 5 USB A-B cables and one USB B-C cable.

kpahuitsing · May 31st 2023

this is how mine looks.

kpahuitsing · May 31st 2023

Edward:

- do you have a USB2 hub you could insert in-between for testing?

- is the WiFi enabled on your Stage? : does it make a difference whether WiFi is enabled/disabled?

Edward Dixon · May 31st 2023

USB cables used.

https://www.amazon.com/dp/B082…o2ov_dt_b_product_details

https://www.amazon.com/gp/prod…_asin_title?ie=UTF8&psc=1

Edward Dixon · May 31st 2023

I have an older hub that is probably 2.0 but it is not marked. I will try it today. Wi-Fi was enabled but I have not been using my iPad during these attempts at running the beta version.

Edit;

Just checked my Amazon orders and it turns out that old USB hub (from 2014) is USB 3

G String · May 31st 2023

Edward Dixon giorgio lamp - can you please contact support by email? Just write that G-String has requested you to contact support. We want to run some tests with you.

Edward Dixon · May 31st 2023

Done

giorgio lamp · Jun 6th 2023

Code

PROFILER Operating System 9.0.3.45277

Please refer to the Addendum manual included in this update package for detailed descriptions of new features!

Rig Manager 3.4.31 for Windows(R)/macOS(R) and Rig Manager 1.3.8 for iOS(R) required!
Rig Manager 3.4.31 requires at least Windows(R) 10 or macOS(R) 10.14.

All PROFILER Stage units can generally be upgraded in one step.
All other PROFILER models running OS 7.3 and higher can be upgraded in one step, too. Check the OS version currently installed on the last page of System Settings.
PROFILER Head, Rack, PowerHead and PowerRack models running OS versions before 7.3 need to be upgraded in two steps. First install OS 7.3, then upgrade to OS 8.5. If you need to do this, you can find OS 7.3 on the download page under “Older Software Versions”.

After this update it works fine, thank you everybody

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