...And so its gone..

Mr. CK your statement?

If you are experiencing such an issue, please contact support.

Timo

Well, I got mine on a big "T" repair tour for 10 days for 4 defective Leds on the gain.

But 3 days after returning I've got now one died Led on Bass. WTF

I thought they've changed the whole board but I guess they only change single defective Leds at Thomann.
Or do they send them to Kemper HQ????

Anyone else ???

I hate to send it back AGAIN!!!!

cheers
N

That's exactly why I would like to know if this issue is going to get fixed at all.
I won't send my Profiler for repair just to have broken LEDs again after a short while.
There must be some manufacturing or design issue, otherwise it's simply impossible to have so many LEDs going south.

I had some LEDs gone. Shipped my unit back to Thomann.
The repair took over 1 month.
All my LEDs are working currently... knock on wood...

My first led was gone today (July 2012, blackpanel, Volume knob, 11 o'clock)
The strange thing is usb key is not discovered when unit is started. I need to unplug-replug it.

Is it linked ? Does it sound like a power supply problem ?

Quote from DanielRigler

I had some LEDs gone. Shipped my unit back to Thomann.
The repair took over 1 month.
All my LEDs are working currently... knock on wood...

This is why I'm extremely reticent to send my unit off for repair despite the 11 LED's that have now gone. I don't want to be without the unit for that long.

However, I think that when my 15th LED goes, that'll be when I send it back. I'm also risking it being out of warranty if I wait too long. How long is the warranty by the way? I've had my Kemper since July last year.

There must be something going wrong somewhere. LED's just don't go at this frequency normally. Is there a poll somewhere showing how many people have had this issue?

I have about 10 led's not working. One went some time ago and I sent it back under warranty to get repaired. NOW I have 10 that are gone. I just got used to the idea they will just all die. Don't much care now, it's a shitty built pile of computer crap. It's just a PC, that loads really sloooowwwwwllllyyyyy.

The standard repair times in our german service center are 5 working days plus shipping.
In case of defective LEDs the complete LED tree is replaced.

Ok, well the first time I sent this in it was the volume knob light that had gone. That was replaced and it came back ok, BUT, now I have three leds on that knob that are not working. So according to you it was replaced with complete LED tree, which about a year later has now three leds not working. But now I have all the others with missing LEDS, no wonder you left them out of the rack version, shoddy...

This is very interesting if they replaced the LED tree for a new one and that one is losing LED's. I have about 3 faulty LED's on my Toaster and have spoke to Burkhard about this which is getting sorted as soon as i have a spare min in the studio to send it away. Im very curious as to why the new LED's are going ?