Same here. I don't really like or need the whole "sales engineer" model. That's why most of my online purchases are at Musician's Friend / AMS / Zounds. I see it, I buy it, they send it. No phone calls. No emails. Sweetwater is a last resort if i can't find it elsewhere or their price is significantly cheaper (and it never is).
If you call your sales "engineer" ( how are you an engineer without an engineering degree?) he/she will NEVER be in. He's/She's the one that will be calling you asking if you want anything though. I don't know why they bother "assigning" you one.