Display MoreInstead of replacing every one of your posts with a smiley face, it would have been instructive, especially for those reading the thread in future, to have provided counterpoints to each and every gripe you had.
Something like this, maybe:
Gripe (Original Post)
Such-and-such an aspect of the service is garbage.
EDIT
This particular judgement was unfounded 'cause as it turned out, Kemper delivered by doing / saying such-and-such.
Just a thought. It would've also provided balance commensurate with your original OTT reaction, or to put it another way, if you're gonna can a company the way you did, it would seem only fair to critique your own judgements and who knows, maybe even offer an apology of sorts?
Just got off the phone with them. They have no solution. So it took them 3 days to get back to me with no answers. My opinion is they should know how to connect the unit to an Apollo Twin and what I need in terms of SPDIF cable specs(if that’s the problem and if that’s something mentioned in the manual? - I’ll be damned if I can find it, but if that’s something that if I’m wrong about more than willing to apologize for so feel free to show me where that info is) And if for some reason this unit requires a different Coaxial SPDIF to optical SPDIF converter than every other piece of digital gear on the planet I think they should be able to tell me what uniquely special converter is required for only the Kemper floor and where I can find one. The one I bought meets all the required specs. I’m also of the opinion that all this information should be published somewhere in the world as I have spent at least 50 hours aimlessly trying to find said info instead of making music with the very limited time I have to do so before I have to be back on the job today working 16 hour days where the little disposable income I earn goes all goes to paying for things like this that require ridiculous amounts of what feels like never-ending troubleshooting. So far as I'm concerned my judgement was very founded because as it turned out Kemper did not deliver by doing or saying such and such. So nothing to apologize for there. I found some people on here that tried to be helpful but mostly just people looking to defend Kemper or slam me for while in a state of exhaustion and about 2X16+ hour days of over the top stress troubleshooting trying to solve this thing that should take minutes accidentally destroying my tube amp while offering zero help and zero solutions - looking at you paddyc ;D. I have a neurological condition that makes endless amounts of patience difficult for me. Not something I can help but I will apologize for that. None of that changes the fact that 50 hours into trying to find a solution for something that should take minutes I’m still left with a $3000 paperweight for which Kemper has no solution and I’m past the 30 days to be able to send this back. So there you go. Anyway cancelled my account so not even sure why I can still post but this will be my last - sincere thanks to those on here that tried to help. Monkey_man if you think I owe Kemper an apology I'm afraid we'll have to agree to disagree. I don't think I owe them any apology for this epic waste of my time and money.
