yes i sent a support ticket right now , thx
yes, I tested with two different original cables and I tested my remote control on another KEMPER (poweramp) from a friend and my remote has the same problem.
....and the contrast/brightness adjustment is correctly
my remote control display LCD just lights up blue but does not indicate any information !
.... the cable (Rj45 POE) is ok and all the other remote options work perfectly
.... is still guaranteed for one year, what should i do ?