Posts by jeffgood

Thanks for the reply. Why on earth would there be an option in the settings to enable email notifications then? I just made a post in the help settings, which was resolved, and I went about my merry way for a couple of days. When I logged in a few days later I found that I had been chastised for not engaging in the discussion after my problem was solved. Virtually every other forum will notify you if your thread has been replied to, you have been quoted, you have a PM, etc.

I am not receiving any notifications from this forum whatsoever. I checked all the potential issues on my end - spam folder, etc. I have searched for and seen a few other posts from people having the same issue but no real solutions. I contacted Kemper Support and "our administrator informed me that we do not support the email notification of the forum software." Any ideas?

Try turning all of your lights off.

Hopefully the new firmware is a permanent fix. I just went through this and this is what support had me do which totally fixed it:

Downgrade to 8.5, reset Init Globals, reupdate to current firmware, done.

duesouthpro Sorry, since apparently email notifications are turned off by default, I didn't receive notice of your reply. Here is the fix:

Downgrade to 8.5, reset Init Globals, reupdate to current firmware, done.

Some wizardry from Kemper support appears to have resolved the issue!!

I brought it to a whole different state ( Vancouver, WA to Portland, OR) to plug it in So, the problem with his unit has been duplicated in two locations, as contrasted with my unit which works perfectly in both locations. Support ticket opened thanks for your help.

Thanks. We have unplugged everything from the unit, reset the I/O settings, power is coming from a Furman power conditioner and the clicking is there in any analog output. OTOH, my personal unit has a Freqout with an AC adaptor plugged into the same crappy power strip as my Stage and it is dead silent. My bandmate is quickly losing his enthusiasm.

I also just did an "Init Globals" reset to no avail....

BayouTexan Thanks for the reply. That does seem similar although the intensity of the pops/clicks seems more variable. Were you able to open my YouTube link? Upon further listening that seems like the same problem. Have you discovered the cause?

Hello!

I was wondering if anyone has any insight on this problem. Perhaps it is a hardware issue or else we have overlooked or messed something up in the setup/settings. Here is the situation:

I have been using a Kemper Stage for a year or so now and use almost exclusively high quality MBritt profiles. I use it in the studio utilizing the main XLR out in stereo and at home via SPDIF with no issues whatsoever. I have learned a great deal from this forum and I thank you all very much for your contributions.

My bandmate liked my sound and purchased a Stage for himself from Sweetwater. When it arrived, we set it up with similar profiles and output settings of -20db in Master Mono. Utilizing a high quality XLR cable direct to a Behringer X32 mixer into 4 powered Bose towers there were audible, non periodic pops with various degrees of loudness coming from his Stage. All firmware is current and we also did a factory reset. We tried every combination of ground lifts with and without the "Main XLR Lift" checked. The popping continued and we just figured it was a defective unit and exchanged it for another from Sweetwater. Unfortunately the identical problem persisted with the second unit. Did another firmware update and factory reset with no change.

At this point Occam's razor would suggest an external variable in the studio being the culprit so after rehearsal last night I brought his unit home with me and left mine there. I hooked it up via SPDIF and zero issues. I then tried the main XLR outs, monitor outs, and headphone outs through an Audient iD14 and sure enough the popping was clearly evident. This happens with or without anything plugged into the input jack and with any analog setting of output source. So basically the digital output is good but all analog outs have the popping issue - on two consecutive units! Perhaps I am missing something but I believe the pertinent settings are equivalent between my functional unit and his so I am somewhat at a loss. Here is a YouTube video of it happening along with the input and output settings:

Is this a known issue with a current batch of units?

Thanks!

Quote from Wheresthedug

Here are some basic pointers:

Cab Section On/Off - going direct to FOH you must have the Cab Section ON. This will make your Monitor Output sound pretty muffled as you will effectively be playing through two cabs (the one in the Kemper and your onstage cabinet) so go into the Output Menu and tick Monitor Cab Off. This will leave the Cab ON for the PA and prevent the horrible swarm of wasps sound but disable the cabinet only on the Monitor/Speaker out. You should now have glorious tones both out front and on stage.

Studio/Merged/Direct : It doesn’t matter. Pick whatever sounds best to you. A Studio Profile is a full signal chain from amp input to mic and even mic preamp. The Kemper guesses where the Amp portion ends and the Speaker onward portion starts to allow the Monitor Cab Off to function. This also lets you swap cabs in the Cabinet section. Although the KPA doesn’t really know where this split occurs it does a very good job of estimating it in most cases. Direct profiles capture only the amp which lets you use a separate cab and have the Monitor Off etc split the sound in the right place for a “correct” “authentic “ representation when turning off the monitor cab. Merged Profiles are created by subtracting the Direct Amp Profile from its identical Studio Profile to give an “authentic “ split between amp and cab. In most cases the difference is subtle so just use what sounds good to you.

Output Settings : If you are using a single XLR to FOH set the Output Source in the Output Menu to Master Mono for both Main Output and Monitor Output other wise you will lose half the sound from any Stereo FX. This is especially noticeable with ping pong style delays where you only hear one half of the repeats. For the Main Output most people would tick the -12db soft key to avoid sending too strong a signal to the mixer. The KPA sends a pretty hot signal so you might still want to reduce this volume further depending on the desk’s input. If your desk automatically engages the mic pre when an XLR is plugged in don’t use XLR cables as you will almost certainly overload the pre amp and create a horrible distorted sound. In this case use either standard instrument cable or get an XLR to TS cable or adapter. Also untick the volume link for the Main Output. This means that once the level to FOH has been set, you can forget about it. However, make sure Monitor Out IS linked. This means you will be able to adjust the volume of your onstage cabinet on the fly without affecting the FOH level.

Volume Differences: If ALL clean sounds are either too loud or too quiet relative to distorted rigs adjust the Clean Sens in the input menu then lock it once happy. However, is it is more random than this then adjust either Amp Volume or Rig Volume to taste and re save the rig to store the change. In most case the Amp and Rig volumes behave in exactly the same way. Some users swear by using the Amp Volume others (like me) rarely touch Amp Volume and use Rig Volume instead. Either will work but I would try and be consistent with which you use as it will make it easier to make changes under pressure. It can be a bit of a faff to adjust and save but once done you can forget about it. Unfortunately, you need to do this at a reasonably high volume so soundcheck is really your best option.

KISS (Keep It Simple Stupid) : Until you are really familiar with the unit keep thongs as simple as possible. Treat it like your old real amp and pedal board. Use only one or two performances for the whole set if possible. At sound check or rehearsal balance the levels for these rigs and save them. Get used to working with this simple setup then add more performances if necessary later. Some people feel the need to create a whole new performance for every song. This often leads to total carnage on stage in the heat of the moment for new users. These players argue that the NEED all these different sounds to capture the true tones of the original track. If the don’t have the exact sound the audience will notice and the world will come to an end. While I have huge respect for people who are able to craft such great replica tones and have the dedication make them work, I can guarantee the the audience will never notice if you don’t have the exact same sound as the original but they WILL notice if you can’t play the parts right because you are frantically trying to remember which rig is on which footswitch and when to change between them, and the levels are all over the place.If you need lots of different rigs that’s fine but start off simple and add them as you become familiar and comfortable with using the KPA.

Hope that helps.

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What a great post, thank you so much.

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We need it!