I am brand new to the Kemper userverse, and I am having trouble getting communication with my computer at either of the USB ports on my brand new Profiler Powerhead.
I have tried to update the software via flash drive, following the Kemper instructions for that, (3-4 tries by now) and nothing happens where the instructions state 'Follow the onscreen instructions'. There are no instructions to follow, just whatever screen was open when I insert the loaded flash into the USB port.
I tried connecting 2 kinds of USB connection cables, from either of the the USB A and B ports, with my computer. When I connected computer to my KemperPPH at the USB A port, the Kemper Profiler froze up, I had to restart.
When I use USB B cable, to try to interface with Kemper Rig Manager application that I downloaded and installed, there is no activity or graphic on either computer or Kemper PPH to indicate that the 2 devices were in communication with.
I have looked online with Google, but can't find any instructions on how to get KPPH connected to my computer.
I would like to accomplish 2 things: Update the software on my new KPPH, or at least know that that will be doable, in the event that my software is already up to date, and there becomes available a newer update in the future; AND enable Rig Manager, so that I can load some Rigs etc. that I have downloaded, that I really want to explore, but don't know how to get them into my PPH.
Anyone know what I need to do, OR where I might find instructions for these issues.
Thanks a million in advance. gjg