Posts by G String

Quote from Jamesc

It was on the phone yesterday at all 4pm cet.

I've just talked to to the person you've spoke with. possibly, details were lost in translation but "he couldn't say for certain but he doesn't see why it wouldn't be covered" wasn't what he stated and wanted to relay. we operate the same way out US office does: if there's an issue we'll of course have a look and do our best to help - but we cannot make a statement or claim about warranty coverage without even looking at the unit. i hope that clears it up.

Quote from Jamesc

I spoke to someone from EU support today who said he couldn't say for certain but he doesn't see why it wouldn't be covered.

Jamesc

can you please reply with the ticket number? because I cannot find such a statement from our EU staff in the ticket I've looked at.

Jamesc

I can only advise to get somebody to check the electrical situation.

There is absolutely no way you can can damage a laptop and active speakers with a Profiler unless you either do something fundamentally wrong, the unit is damaged in a way we never have seen before. Maybe there is an outside factor such as the cabling of your house etc. I understand that this must be totally frustrating, possibly an issue you can forward to your insurance though.

For the safety of the people living at this place, you should find the reason behind all this.

There will be no Windows 7 compatible version of Rig Manager 3. And sooner than later, Windows 10 will be the minimum. We can see from our download logs how many of you still work with Windows 7, let's just say, it is a really small percentage of our user base.

If you decide to keep working on Windows 7, a compatible Rig Manager version can be found here:

https://www.kemper-amps.com/do…8/Older-Software-Versions

Rig Manager 2.3 is compatible with Profiler OS 7.1.5 .- newer versions need a newer Rig Manager which is not Windows 7 compatible anymore.

Quote from spottydog10

It's also trashed all my Cubase preferences

Rig Manager cannot trash you Cubase preferences. If the application crashes, it won't affect the integrity of other running apps.

Quote from digbob

@G String : Is RM normally working with Big Sur, did you test this with Apple Betas ?

we test against betas. the latest version should work, that's why i'm asking.

Quote from Marmoset

Last of both (Big Sur last beta public and non beta rig manager)

which exact version of Rig Manager are you using? The latest version 3.0.140? If so, and it still doesn't show controls, please contact support.

which version of Rig Manager and Big Sur are those?

please contact support, we'll have a look at the backup.

Choose an OS update on the download page and look for the "Change Log" link on the left, lower side to see what has changed. Or, open then readme file which is a part of the download. Or, look at the announcement window in Rig Manager which pops up once a new version is available. We don't really need a forth place anymore.

Quote from wrbi

If i only rate the rig, the "Store Rig" button is not active.

because making a Rig a favorite doesn't require to store the rig manually.

Quote from markvs

Thank you that was valuable information, I'm a bit paranoid when it comes to cloud-only storage so I'll definetly do that.

what makes you think something is "cloud only" - you can drag any content in Rig Manager to the desktop and you'll get a file you can store anywhere which represents the content. you can also put those files on an USB stick and import them into your Profiler. Which is good in situation when you don't have Rig Manager at hand.

Quote from Looneyloonz

I seem to have an issue with the remote whereby when I turn on the Kemper, the remote boots up but suddenly turns off. This happens intermittently. Sometimes it stays on and sometimes it turns itself off. I have changed the cable to a shorter CAT7 cable (its the only cable long enough). Anyone else experience this issue?

does this happen when you use the original cable?

really cool solution. and this one doesn't void the warranty! one note: the way the network works, every adapter or additional socket degrades the signal. As a result, this situation will work (it appears to work for you) but the signal will be compromised.

Quote from Yoda Guitar

I'm not happy with this kind of communication and censorship,
Please delete my post completly.

as you wish. your post has been deleted. I've gave you a perfectly reasonable explanation on why we prefer it this way. at the end of the day, we don't want people to perform steps which might be wrong or not necessary. also, the diagnostics file for instance can be 10MB or larger - and we don't want it until we need it. it is simply pointless to include it by default.

in my opinion, this is not what's commonly known as censorship, as you point out yourself, all the info is official and available anyway.

i'll also close your entire thread now. thanks to your request, it doesn't contain any valuable information now at all.

I took the liberty of removing instructions on how to reinstall firmware and also what to send to support. Both things do vary depending on the situation and we would prefer to guide user through the process instead of dealing with the results.

GS

Quote from denishermans

I know this is an old thread but I had the same problem. Setting the Kemper to "tuner" solved the problem. Suddenly the thumbdrive was recognised.

i'm pretty sure this was just a coincidence. I'm closing this old thread now. feel free to open a new one or contact support through the contact form on our website.

please contact support by using the support form on our website.

Grundsätzlich dürfen in der Rig Exchange nur Profile hinzugefügt werden, die frei von Rechten Dritter sind. Mit anderen Worten: hat man nicht alle Komponenten des Profiles selbst erzeugt und erstellt, darf man dieses auch nicht hochladen. Es reicht dazu auch nicht, sich das Recht einzuholen. Man muss dazu 100%er Urheber sein.

amiracam

this sounds like something is wrong with the connection between Rig Manager and your Profiler. This can be everything from a cable to a non functional driver. In any case, it has nothing to do with MIDI. I suggest that you contact support through the contact form on our website.