Posts by G String

    I was wondering, though, whether the Stage uses the same chip - has there been any confirmation of that? I was reading that it was near the end of its life cycle, so I was thinking that maybe the Stage

    the Profiler Stage is a Profiler with a different form factor. Technicalities aside, it has the same features and hardware.

    These are the guidelines you've received before you've confirmed your Kemper account.


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    Yes, that was a lot of CAPS! Nevertheless, enjoy being here :)

    My mistake - I had seen the drag and drop in the Namm video of the editor and assumed this was a stepping stone to the final functionality of the integrated RM/editor,

    no, nothing is broke. you will be able to drag and drop effects presets from the list to a slot in version 3.0. the reason why Rig Manager 2.3.2 has this at all is that you probably want to import/export/backup effect presets.

    As it turns out, the error message doesn't always describe the situation appropriately.


    If you have Rig Manager 2.1.x and your Profiler runs OS6 or lower, the error message is correct: there is an issue with USB connection. Support can help you with that.


    If you have Rig Manager 2.3.x and your Profiler is on OS7, there is a different issue and the error message doesn't describe it well. We are working on this now and hope to release an update in the near future addressing this issue. As it turns out, there is nothing you can do about that.

    I found more and more hidden problems as the days went on. The quality does not justify the price for me. I had originally planned on exchanging mine for a replacement unit but instead i'll be asking for a refund.

    svenelof you should do that. obviously, you're unhappy and we don't want you to be unhappy. i think we can all agree on the fact that what you've received from us is not up to par with your expectations; and it also isn't with our own product quality expectation.


    the replacement packaging you've requested is in transit to your country and should be with you on friday. we'd appreciate if you could contact support to let them official know that you want to return your Profiler Stage for a refund. thank! gs

    I agree with KriGro. This may already be a known bug, but who wants to go through 138 posts to see if it's been reported previously? A list of known issues would greatly ease this reporting process. I also hope this behavior gets resolved. I'll be happy to write a support ticket if that's required.

    please do. If you have issues, please contact support using the contact form on our website. we will not be able to supply a list of known issues.

    Alienator


    We use the same cable and socket for all Profilers. The cables we use are just standard cables we buy in bulk. I don't think there's a general issue but maybe you just got unlucky. In general those power cables sit pretty tight, after a while they sit less tight and it might be a little bit more convenience to push it in. So my assumption is that you don't push the cable right in and that's why it is loose. Give it a try and let us know.