GString I know you'll think I'm stupid but I did look and search.
no, i don't think that at all. yes, there are a couple of manuals. you should at least read the Basic and the Rig Manager manual to get a better overview. The reason why I've replied was mainly to make sure that everybody will find the info easily.
all the manuals can be found in the help menu in rig manager
I knew you'd know!!! I couldn't find it anywhere.
how about reading the manual? 
- Page 20/21
The underlaying issue is not Rig Manager, it is your old macOS version. You need to open Safari and point the browser to:
Then, you'll get an error message because 10.9.5 does not accept the certificate used on our website (technically it doesn't like the one Cloudflare is using). You need to show the certificate and select "Always trust". After doing so, Rig Manager will connect again. As you can see this is not an issue with our software, it is an issue with the old operating system you're using.
Hello,
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can you please check if the device manager shows the Kemper driver or an unkown device.
did you try to reboot your PC and also your Profiler?
we are aware of this issue.
you can hold SHIFT to switch to a higher resolution.
In case you haven't please update your software, as far as I know, we've fixed this issue some time ago.
I'm guessing that today's RM 3.0.131 version is there to address the slow website performance, possibly caused by thousands of Rig Managers all checking for updates at the same time?
It's a part of a bigger initiative. As it turns out, with the steep growth rate (of Profiler users), keeping things performant is not as trivial as some bush league webmaster has suggested The majority of the work was done in the last 10 month and most pieces of the puzzle will be in place by next week. Finger's crossed.
Thanks for your patience everybody, we're getting there ...
Hi GString any idea on my issue ??
not really. I've just started Rig Manager 2.3.14 on a Mac and it appears to work. I don't have a Profiler connected (because I don't have a Profiler with OS6 anymore) but that should not have an influence. I'm running 10.15 though, 10.9.5? No clue, that's to long ago.
i didn´t ask how to use the context menu, i even wrote that i use it in my first post.
my question was how to use the shortcut from rm manual, and why it´s not possible to edit(delete) rigs in performances.when you use the shortcut from rm manual in a performance and try to delete a rig, the whole performance is gone.
and than you find out , that there is no undo possibility...
you're right, I didn't catch that sentence. you cannot delete a Rig from a performance. The slots always contain something.
And I specifically said I accept that I'll just have to download updates manually. I just don't want to have to wait days or weeks after they come out like I currently do.
we will not make updates available for manual download on the same day.
open the context menu and choose "delete" if you don't find the delete key for whatever reason.
The "empty" slots in initialized Performance contains the same "Crunch" Rig, the default Rig, which you can find in #1. The difference in between #1 and the other slots is that slot #2 - #5 are disabled. If you want to restore the original state, drag this "Crunch" Rig back into the performance and disable it.
please open a support ticket
So if you can't connect to the Rig Manager server you can't use the editor?
of course you can use the editor.
Spray with Isopropyl alcohol and wipe down with fresh clean microfibre towel. Isopropyl alcohol is the active ingredient in hand sanitizer and the alcohol will leave no residue. Just be careful where you spray it though. Perhaps just spray it on the microfibre towel and wipe it down accordingly.
alcohol can damage the paint. don't do that.
I thought this fix was going to solve my problem at first since I am having the same issue with 3.0.120. I unchecked the beta box and it successfully found the update, however, it fails to install it noting some error about contacting the vendor to ensure there is a Windows installer as part of the package. Download straight from the site fails to open once downloaded also. Mainly adding this to the thread in case anyone else is having this problem. Will update when a resolution is found.
3.0.120 was a release version since the end of May. There is no reason to uncheck the beta option. As for your download issues, can you please contact support? We'd like to take a closer look at what happens on your PC.
FarleyUK do what you prefer to do, I just wanted to help. In the end, you're the one who's claiming that this happened before ("and once again"). So I'd assume that rolling back to a previous version will not necessarily change anything for you. When I said "watch a bit closer", I didn't mean that you should take care of what you do. What I was trying to say is that you watch a bit closer what happens, sorry if that came across wrongly. Because if you find more information, we might be able to help more.
