It was on the phone yesterday at all 4pm cet.
I've just talked to to the person you've spoke with. possibly, details were lost in translation but "he couldn't say for certain but he doesn't see why it wouldn't be covered" wasn't what he stated and wanted to relay. we operate the same way out US office does: if there's an issue we'll of course have a look and do our best to help - but we cannot make a statement or claim about warranty coverage without even looking at the unit. i hope that clears it up.