Posts by G String

  • Remote order status

    Quote from ECW

    I know how you feel. Kemper's website wouldn't take any of my normal credit cards and then when one finally worked I find that the order didn't fully go through. I also noticed a pending charge on one of the CC's that didn't work but nothing on my CC that did work. Charge still hasn't been removed. I've emailed Kemper but they take forever to get back and nothing really gets done. I was on the early bird order list supposedly. Such a frustrating process to go through to buy an expensive item. Still not sure about what's going on.


    could you please quote your order number, i'll have a look
    gs

  • michael britt

    Quote from Roelof

    Is there anyone that would be wiling to share the Michael Britt packs with me. Just don't have any money left after buying my Kemper..


    hi Roelof - i don' think your first post was a joke. not after reading the second one. we have some people here who invested a lot of time making profiles and selling those for a small amount of money. profiles which represent much more than what you would invest.
    i'll ban you from the forum for now. if you believe that's not okay, please write into support and explain yourself.
    gs

  • Here's video of my 2 remotes breaking

    Quote from alwainwright

    @G String - Thanks for chiming in. In the area of "we will fix it", can you give us some insight as to whether the issue/solution is now known to Kemper? Firmware? Hardware? Other? Thanks in advance for any insight you can provide us.


    the issue is rare (which is a good thing for most of you and for us). we will address it, by either swapping what is necessary or a software update. some more patience is needed here. the main purpose of me saying something here is that we acknowledge your concern. we are in the middle of a major trade show this week and many of us are unable to post more details here. remember, kemper is a dedicated but small team in comparison to the lights of global players.
    n8 gs

  • Here's video of my 2 remotes breaking

    Quote from whippinpost91850

    Interesting but wonder what Kemper is going to do about it, Ild hate to be on a gig and have this failure. Fortunatly no gigs for a couple of weeks and i'll put the Remote through it's paces everynight till then to hopefully make sure


    we will fix it, not a big deal. i know it is unfortunate for the ones in here who have issues but if you would see the percentage of those against people who just happily pedal away - i don't want to play it down but i guess you know what i'd like to bring across.
    gs

  • KPAEditor Community Project(vst, standalone, win, mac , linux ) - based on http://ctrlr.org/ .

    Quote from lasvideo

    BOOOOOOOOOO!


    Interesting side note. An enthusiastic user of Axe Fx decided to develop software to allow the editing of parameters and display for for the MFC controller. Other users applauded and supported his efforts.
    Such a great job was done Fractal ended up endorsing, purchasing and selling the software.


    An interesting contrast to the Kemper approach to a similar situation.


    my post wasn't about a software editor by a third party.
    gs

  • KPAEditor Community Project(vst, standalone, win, mac , linux ) - based on http://ctrlr.org/ .

    Quote from DamianGreda

    Just for curiosity - do you need an off line rig (kpir) editing ?I think it is possible to open kpir file - edit its parameters and save to the kpir file again for import to the KPA. It will be useful or not?


    you should not invest much time into reading and modifying rig preset files. there will be changes and those will break your effort. take this hint as a friendly gesture to save your some time, please.
    gs

  • Remote order status

    Quote from plok5150

    I am sorry but I don't understand "early bird" logical. My command is 3447131, january 19. Remote is already paid.


    if you like, contact support and let them know that you want us to put the already paid money back into your PayPal account. We'll send you a payment request prior to shipment.
    gs

  • Remote order status

    Quote from plok5150

    I am sorry but I don't understand "early bird" logical. My command is 3447131, january 19. Remote is already paid. The 13 january, G string told early bird are closed but I see Prezi 1717 (command on january 22) still participate at this program (good for him, I am not jealous :-). I did not have any email about early bird program (my toaster is registered since 20 july). I am not really disappointed but I find simpler that kemper follow the chronological order.
    Have a nice day


    there was a reply which explains early bird a couple of hours ago so i assume you have this info now. as for the chronological order and all the rumors about it: we fulfill in chronological order as good as we can. now let me explain "as good as we can". there are different payment options and those take different time. credit card is the fastest, paypal payment request the second fastest in invoice the slowest. depending on how one pays, and depending from where we ship, this can make a difference of a couple of days. but if here is a drastic difference, like a couple of weeks, something went wrong.
    Early Bird was intended to be a favor to you forum guys. unfortunately, as you can see, it turns a simple situation into something confusing, once one doesn't know what Early Bird means.
    i'll continue to attempt to help everybody here, but i won't for the next days - i'm tied up on frankfurt music show and without decent access to our office, there is little chance to look into things for you.
    gs

  • Remote order status


    same as above.
    gs

  • Remote order status

    Quote from pezi1707

    Any news concerning my order?
    Vom:22.01.2015 17:48:00 Bestellnummer:3447154


    should be on track for shipping next week. we exhibit at Frankfurt Music Show this week, this possibly might slow things down for a couple of days. we'll have to see.
    gs

  • Remote order status

    Quote from Pilotltd

    Sorry - don't understand that response? It was a serious question - does that mean for instance, mine ordered 21st Jan, is the 105 days from then or another 105 days from now?


    the online store states a delivery time of 105 days. of course this is counted from the point in time when you order.

  • Remote order status

    Quote from psyandy

    Customer service emails have been poor for me, so I've no clue what's happening. I sent an order related query over a week ago and no reply at all. I regularly check my junk mail just in case. The demand is high and some gaps are experienced via the web form email response process. Sigh


    ticket number please?
    gs

  • Remote order status

    Quote from Pick909

    Is it normal that my early bird order (3447104) is still mark as not processed considering it was suppose to be delivery from 20/04 ? If I ask it's because the Kemper emails never reached me since the start (I don't know why...) so I check regularly on my account to see any change in status and being ready to pay quickly when it's time.


    it says "shipped on Calender Week 17: From April 20th onwards" and not delivered. you account contains a memo, seems that you will receive a PalPal payment request. once you will receive and will have paid it, it should take long to get in transit.
    gs

  • KPAEditor Community Project(vst, standalone, win, mac , linux ) - based on http://ctrlr.org/ .

    the midi documentation on our website reflects what's available right now. if you believe, specific commands/requests etc. are missing this might either indicate that we have not implemented those or those are not available using the standard midi trio for reasons beyond what we want to discuss. or maybe, you expect things to work in a way which they don't. if you refer to little things, such as a missing parameter you're probably right and you might find those out by trying around as you have successfully before. as you can see, those are all in a more or less consecutive order.
    we appreciate this community effort but regrettably we do not have the resources to offer individual technical support at this time. the midi documentation we have is deep and detailed and took a lot of time already.
    hth, gs