CreateyourFate -
unless you have already done so, please do the following:
- switch off the profiler and wait for a couple of seconds
- turn it on to BROWSE mode while holding the RIG button for a couple of seconds. Profiler will perform a couple of tests and as a result, the rigs in question should sync again.
if that doesn't work we'd be interested in analyzing a content backup. in order to get this, please perform the following step:
- Attach USB stick to Profiler
- Switch to BROWSER mode
- Wait for 10 seconds
- Select soft button "External Storage"
- Select soft button "Backup/Restore"- Select "Backup"
- Once backup has been completed, select soft button "OK" and remove USB stick
- Mount USB stick on your PC/Mac and open the BACKUP folder.
- If there are multiple backups, make sure you zip and send us the right one which is usually the last one.
also send us the file called "DebugLog.tx" which can be found here:
Windows: "My Documents\KemperAmps\RigManager\DebugLog.txt"
Mac: "User/Documents/Kemper Amps/RigManager/DebugLog.txt"
please zip everything and send it into support by email. we'll have a look
best, gs