timowens I just checked your current ticket and our support staff has responded to each of your emails. Please check your spam folder.
We have forwarded your case to the service team in Denver. They will contact you on Monday.
Thanks for checking on my support case, I have checked my spam and junk folders and I can't find any replies to my last three emails. I do appreciate you looking into this and look forward to hearing from the Denver team.
Update: The communication breakdown was fixed, my unit was replaced in record time and the replacement works like a charm