Posts by mountainman

Quote from daveguitar

I've called Kemper (but had to leave a message), scheduled an in-person appointment at their showroom in Chicago (but never heard anything back to confirm), I've emailed (TWICE), and asked about getting a backup Player power supply multiple times in the comment sections of Kemper's Instagram posts about the Player. Crickets. When I had an issue with my Stage a couple of years ago, Kemper's customer support was SUPER fast, friendly, and totally helpful. Now..... Ugh.

Dave,

We were closed for the Easter holiday and I believe you received a call back already. We have replacement Player Power Supplies on order and should be getting them in the next 2 weeks. As for your appointment, you were scheduled for an appointment and didn't show up. We were there! Perhaps your email confirmation is in your spam folder? Never the less, we will have new power supplies soon, and there are many other options posted on these forums for power solutions, from the CIOKS, Palmer, etc.

Hey!

Sorry there is a delay with your delivery. The order shipped the same day it was ordered on the 21st. There was a weather delay with UPS due to the blizzard in the midwest. You should have tracking via the webshop that was resent. The package should be delivered shortly!

Woollymonster - You have mail

Hey!

Shoot an email to [email protected] with your order number. Valerie can help you out.

I have a pair of Sony MDR-7506s for just playing, and a pair of Beyerdynamic DT-770 for when I am needing detail and working on effects patches.

The new power amp modules are warrantied for another 3 years. But must be installed by a technician.

Valerie, whom you spoke with on the phone, doesn’t handle repairs, know prices or warranty lengths. She handles the back office work and accounting. She directed you to an alternate repair shop, who are great.

As it is out of warranty, any shop can work on it, as there is no warranty to void.

As per the price, it wouldn’t be different if you purchased it from us directly, but we don’t sell power amp modules to end users.

It might be worth getting a second opinion anyway. It is rare we see these modules fail, unless they are totally blown up. Could be one of the two daughter boards.

Not sure who charged $116 to ship a powerkab, but it wasn’t Kemper.

There are much cheaper options.

Return shipping for items confirmed as defective is 100% covered by Kemper. Return shipping on items simply because you don’t want them is not.

Also, Kemper in the US was closed for the holiday 25th and 26th.

Quote from Jamesc

Hey, thanks for the reply. Honestly, we just moved in and had a thorough inspection. I had an electrician in a few months ago when I last contacted Kemper support because I thought the amp sounded strange through the kabinet.

I am really just upset that Parker from Kemper American said it wasn't covered in the warranty, I spoke to someone from EU support today who said he couldn't say for certain but he doesn't see why it wouldn't be covered.

Best,

James

Just to be totally clear. Parker offered to pay for shipping and comp labor and only charge for parts without even seeing the the damage! So in the very worse case that the outlet fried your unit, you are just paying for a PCB. He is a pretty nice guy. Of course if it was a defect, it will be covered. But Parker met you way more than half way from the start.

Hey all,

We will get the unit in to the shop and see what happened. Parker IS correct, that generally, power surges, spikes, grounding issues, etc (which this sounds like) are not covered by warranty. That said - we will take a look! Scorch marks and blown components are very telling, so we will take a careful look and go from there.

Guys,

First - there is nothing fishy going on here. Parker has been doing repairs at Kemper for YEARS, and is a fantastic human being. He has helped hundreds of customers, and we have a corkboard with thank you notes customers have sent, thanking him for getting them sorted out. BUT - he is also the guy who sometimes has to give bad news.

Parker escalated this to me as soon as the unit came in. The jack and the chassis were broken. We have no way of knowing HOW they were broken, we just see what we receive when the units come in. Normally - yes, we can get the jack out without damaging anything, but THIS jack had bent a part of the chassis and taken a piece of the PCB with it. We have seen this before when people accidentally step on the cable on the floor. Not saying this is what happened, but this is what we have seen. We could have just swapped the PCB and jack, but the jack would have always been wiggly and not snug. So, not ideal.

As for the offer of the B-stock unit. It is a Remote from NAMM that was never used, so it was totally untouched, just open box. There was no charge for labor, no charge for the broken PCBs, no shipping charge, and we were only going to charge COST for a chassis, and in return, send a perfect new unit.

Of course, we will work with the customer and find an amicable solution.

Wizard,

We DM'ed you last night with contact information.

A combination of NAMM travel and SPAM filters...

Both you guys should be sorted out now. All good?

/matt

Pick - you have mail.

Cable and manual are on the way….

Quote from sixtycycle

No tracking or response from US. Sent another require last night to support this morning they say again someone from IS should be in touch soon....???
First replacement was quick response and two day shipping. That one came not working saying " unit has no mac address"

We were out of the office for a few days. Operations have resumed

Quote from whippinpost91850

I know I paid 6am DST in US Tues monrning and It still says ready to ship. I did get confirmation that they ship evevryday from the Us location. Must be a one man operation. Hopefully it's because they are testing each one before they ship.

No. Multiple men, and women even! Shipping constantly.

Shaun,

You have email.

Guitar Center & Musicians Friend have PowerRacks and PowerHeads in stock, as well as Black and White unpowered heads.

http://www.guitarcenter.com/Se…r=&fsrc=kemper&src=kemper

http://www.musiciansfriend.com/kemper

You can also order the bag from any US dealer:

http://g.co/maps/qj9zy