Posts by Inthrutheout

Quote from paults

There is a lot of noise at the beginning of the clip, before you play. Do you have a humbucking pickup guitar? Do you hear the same noise with it?

Do you have the same noise when you connect your KPA directly to the interface(with no mixer?) When you connect directly to the DXR10?

I bypassed everything through my testing before.

I just tried bypassing the mixer straight into the DXR 10s. Disconnected pedals. Guitar straight into KPA.
Yes it still has the background noise with Strat, Tele and Schecter with Humbuckers.

Most rigs that I use don't have that much noise. Although there does seem to be a bit of noise in rigs I generally use regularly that I don't recall hearing.

This is the clip I posted in my first thread when this all started.
It is the worse it has been.

Quote from MentaL

As I said earlier about your setup , your wiring could factor in and all that static could be due to the outlet your powered from .

I have another thread about this issue and that is one of the things I tried. Different circuits.
I live in a modern house and I am a home improvement contractor. I even ran this circuit way back when just for my music equipment. It is a dedicated circuit. I do this for my computers too.

I have my music equipment on a Furman also.

I just sat down to record some more clips to post.

For the last couple weeks the KPA sounded like hell.
But just now it sounded normal again.

Sharp, no buzzing/ fuzzy sound and it rang clear.

What the hell is going on with this thing?

Yesterday we had a very small storm come through so I unplugged everything like I always do during the summer months. It was unplugged all night. I don't see this doing anything though because I tried that when this started. Though not for a long time.

During the summer when I am not playing I unplug my Furman. Which everything is plugged into. It stays unplugged until I play again.

Now the last couple weeks it has been plugged in constantly because our storm season is about over. Yesterdays brief storm was somewhat of a freak thing.
I am not saying that unplugging it corrects it but more just taking anything I can into account to figure this out.

I now know for sure this is an intermittent thing more and more. I believe it also varies in how extreme it is.
The clips I sent to support, although not good didn't sound as bad as my other clips.

Quote from ElDoca

Sounds like mine when I go through the alternative input. Not only is there more noise, but it sounds like my guitar is fretting out. I'd go on but I'd probably get more "blunt" talk or insults about my reading comprehension.

I was not trying to insult you. I am sorry if you took it that way.
But I did say that it was with all of my rigs many times.

Also waiting over 2 weeks and still not getting anywhere would be a problem with many.

Quote from MentaL

I reamped your dry track and the amount of noise being generated is insane! How is your stuff all wired up because honestly I have to whack the noise gate.. I think this is on a 7... a 7!

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When I did those recordings I first hit Init globals.
I disconnected all external pedals, the loop and all. Just guitar in to the KPA. Mains out and direct out to my mixer to my 2 DXR10s.
The recording came out of my mixer into the Tascam DP 03.
I recorded main channel left and direct right.

All cords are the better Fenders and they are brand new. I had some pretty new Fender cord before all of this but I bought new ones when trying to figure this issue out.

I don't hear much noise myself when playing here. Especially with my normal rigs I use. This rig did seem to be a bit more noisy. Like I said I dont normally use this rig.

Quote from Ibot39

Tried the LL - Bombed! profile - sounds the same as your recording???

For some reason the recordings are sounding different. Some more extreme than others.
I don't have a clue why this is. Besides thinking that its severity is changing at random. This one shows it at its worse. I am not changing any settings.

Quote from MentaL

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lots of noise.. noise gate on? ground lift @ the back lifted or no?

Ground lift buttons are all up. I changed nothing. The noise gate is where it defaults to when I hit initialize globals.

I didn't want anything different than what they asked for.

My normal rigs have no background noise.

Quote from SpinnerDeluxe

Well, my LL - Bombed! sounds like a creamy high-gain sound. Yours is lacking most of that gain. I used a low output PU strat, but with distortion sense to +5.4 dB to compensate.
EDIT: Ah, OK. Now your sound is closer to mine. You did not setup your noise gate, though. And you guitar has a bit of fret noise

All of my guitars have the same sound. There really is hardly any fret buzz. I did notice an ever so slight fret buzz on the direct out on a note or two but that is not at all the issue.
I even jacked my bridge up to make sure that wasn't an issue when I was troubleshooting. These recordings have my normal string height though.

Some high gain rigs have noise. I don't use them if they do. As I said I just picked this Rig at random.

Quote from Michael_dk

What should we listen for?

Well, if it sounds good to you, do you want to trade?

Hold on the first one is not a match with the second. Wrong file.
Here is both of them.

This is my new Elite Strat. Totally setup and sounding good right before this started. Along with my other guitars. Everything was back at default on the Kemper as they asked of me.
I used a rig I don't normally use because they wanted a factory rig also. I just grabbed one at random although I tried many.

This one was a Lasse Lammert rig. LL-Bombed!
No effects

Thanks fellas for showing some interest in my predicament.

Quote from SpinnerDeluxe

I asume you are talking about schreck?!?

Inthrutheout
:"I used a rig I don't normally use because they wanted a factory rig also."

Can you tell us the name of that factory rig? It sounds worse than my micro cube

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Dont think you need to assume.
Your guitar bridge looks fine.

This one was a Lasse Lammert rig. LL-Bombed!
No effects

This is the direct out channel of the first one I posted.
I never mixed them down to one track.

Quote from SpinnerDeluxe

You could share a direct guitar signal, a Rig and your Kempers output as stereo wav. Then we could compare... fast, easy, cheap.
Same is true for the OP's problem.

Looking at your avatar, I believe they were just a bit scared and or intimidated by you.

Deleted to prevent confusion.

Quote from paults

@Inthrutheout Can you post a clip, using one of the Kemper Factory Studio rigs, and let us know guitar you used, input settings, output settings?

Yes I can and will.
This is one of the things I did for support. A couple different ways in fact.
I posted a quick one a while back on another thread when this started.
It was recorded through the air but since, I have recorded more for support directly into a recorder. A Tascam Dp 03.
Give me a short And I will post them.

Quote from ElDoca

Sounds like a lot of people are complaining about similar things and Kemper is trying to figure out which units have hardware problems and which ones are software issues. Probably not the easiest thing to do over email. They way I explained my problem (extreme sound breakup after 30 min of use) I was told to RMA it immediately with no audio samples needed. Perhaps your problems are more indicative of a software issue and your preferred profiles and settings cause your issues to happen. If so, a replacement unit is not going to help you

This is the second time I've had to get my KPA fixed for the same thing and I'm not nearly as annoyed as you are. I even waited two weeks between support emails because I got the 'ol "never got the email" excuse. Yes, I sold all my amps too but realized, after borrowing others', anyone who is serious about playing isn't going to put all their faith into one piece of equipment so I went out and bought myself a pedal preamp and cab sim as a backup. Not nearly as versatile as my KPA but it fits in a small bag and plugs right into the main board or powered monitor, just like my Kemper, and has been very reliable so far.

Second time you got it fixed and you call that reliable? Not where I come from.

Not the easiest thing over emails? We send sound clips recorded as they ask for them and backups. They then analyze them using the same rig and settings. They know it is not right.

As far as being annoyed goes.....I am not you so......

Maybe you are right. I should have 2 cars, 2 refrigerators, 2 tools of every kind for my job, 2 wives in case one don't put out any more etc etc etc. You get my point, I am sure.

The thing breaking down is not so much the problem. Shit happens. I can accept that.
The problem is getting it fixed....under WARRANTY in a reasonable amount of time. Without being dicked around for weeks with absolutely no help. It will be 3 weeks before you know it. That is not time waiting for it to be replaced or fixed. This is dead time.

You see the last email I got today. Does that look like they are doing anything to correct the issue. Do we appear to be any closer to a resolution?

I can not say this any louder or any clearer, IT IS NOT JUST MY PREFERRED RIGS ! I have said this numerous times. Read, don't skim next time.

I don't really want to get rude toward you. Sorry to be so blunt but you are speaking without reading or comprehending anything I have said.
I am already annoyed by all of this. I don't really care for somebody like you telling me how I should feel because you would act differently.
You may be more passive then I. I have been decent up until now. I think I have been reasonably patient.

But I know when I am being drug along. I don't accept that.

But thanks for telling of your experience with support because the more I read of it the more I disbelieve a lot of the positive support some said they have received. Seems you were drug around also.

Quote from MentaL

Sounds like an open and and shut case , a defective unit .

You would think.

Yes sir, there is an issue. We will get back to you one day. We have been aware of this for a long time. Years as a matter of fact. We will do further assessments of that phenomenon incl. tube amplifiers. Huh?
Enjoy your Kemper in the mean time.

I don't have a tube amplifier any more. I don't care what kind of phenomenon they do or don't have.
I have a Kemper amp and it is broke.

I don't know if this is the same problem as Burkhard is speaking of but either way it is broke no matter how you look at it or how you prefer to word it.

Calling it a phenomenon doesn't make it better. This is not a one off thing with a few rigs, once again it is ALL gained rigs.

This has been going on for weeks now so I think they don't even remember which case they are talking about.

I should just post all of the emails so everybody understands what is going on.

I would rather not go through this any more. I would just like this issue resolved so I can move on and go back to playing. Something I thoroughly enjoy.

If I didn't like the KPA as much as I have, (and if I didn't pay so much for it) I would have just walked away by now and never looked back.

Quote from Chruschdy

If you did a full reset and updated and restored and the error is still consistent, no matter what profile is used then its a hardware damage and the unit should be replaced.
Nothing else. Just my opinion.

Yes I have done all of that and more.