What's the FW update? When I update my profiler, no rigs get downloaded. And I wouldn't want them to. I just want to know where the latest are located.
I think the set of files from the latest factory library are embedded in the OS update and from memory there is a procedure for copying them to your profiler - I haven't done this in years but I think you can put the OS on a thumb drive and use import presets.
All the new packs curated from the professional profilers are there at the bottom of Rig Manager. When Rig Manager gets updated, any new packs are included under "Rig Packs" in folders at the bottom of the folder tree just below "Rig Exchange".