Your response is an insult... you do not have to start by saying "If you are able to read".. if you had better things going on in your life you would not spend the time here to write such comment.
I've taken a snapshot of your response and I will report you if you insist in even massaging back.
Obviously I did read the manual and that did not yield results because I did the procedure indicated there but there is a bug in the system that although reports the process of blanking and adding factory presets was "successful" it actually does not do it.
The team now has contacted me and acknowledges this so your rudeness and lack of expertise is not needed.
Ok man, you are the one to make my day!